JR0121425

Manager, Product (Payments)-Pune, India 

 
Are you passionate about Product Management in FinTech? Do you have experience delivering payments products that delight consumers and add business value? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs and have a robust knowledge of the payments landscape, then it’s time to join Western Union’s Payments Product team as Product Manager. 

Western Union powers your pursuit 
In this role you will work as a member of the Global Payments Product team.  You will ensure that Western Union has best-in-class payments capabilities, which will enable our customers to both pay how they want as well as receive funds how they want. You will own and set the strategy for your product line and be accountable for execution upon that strategy. 
 
Role Responsibilities 

• Define the product strategy and roadmap for a set of payments capabilities. 
• Work with front end teams to launch new and enhance existing payments capabilities that will improve our end-to-end customer experience.
• As a Product Manager, you will be reporting to the Senior Manager Payments Product Strategy & Management, and have responsibility/accountability for the product design, capability definition, prioritization, and delivery for the funds out.
• You will manage a cross-functional team during various phases such as discovery, business development, delivery, and launch. You will support evaluating the competitive landscape to clearly define a best-in-class product, market research for expanding payment offerings and supporting continuous platform improvement utilizing usage trends and analytics.
• Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders 
• You will lead a cross-functional team of stakeholders across all critical functions such as legal, compliance, risk, engineering, settlement, treasury, customer service, and channels to define the end-to-end customer experience. Implement ongoing process improvements
• Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations 

• Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec so that development timelines are not jeopardized.  

• Lead in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications.  

• Provide ongoing analysis on product effectiveness using a data driven approach.  

• Coordinate with our global operations and marketing teams to ensure successful execution. 

Role Requirements 

  

• Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
• Undergraduate or graduate degree in business, engineering, or equivalent relevant experience.  
• You will have 10 plus years of experience with at least 6+ years of payments-related experience in product, with a deep understanding of Cards, Bank transfer payment methods (ACHs, Real time etc.), and settlement. Get things done attitude; with self-motivated, with the ability to “roll-up sleeves” and prioritize critical deadlines. 
• Attention to detail and a penchant for creating great customer experiences.  
• Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams.  

• Experience with customer research and usability testing methodologies.  

• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.  
• You will have exposure to risk management and modeling in addition to strong interpersonal and leadership skills with the ability to interact with many departments and levels of management

• Previous experience of lean and agile working methodologies. 

• Team player with ability to prioritize workload in line with tight deadlines and under pressure. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

08-26-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.