Job Description:

At Likewize, we are on a mission to redefine the way people stay connected to the technology they love. As a premier global boutique for technology protection and support services, we ensure that millions of customers and their tech can stay connected and always protected via our device protection, pre-owned solutions, tech support, and supply chain functions.

Our company culture thrives on innovation, collaboration, and a commitment to excellence. We are currently seeking a talented Program Testing Manager to join our PMO and oversee the planning, execution, and coordination of all testing activities for new program launches.

Job Description:

As a Program Test Manager, you will work closely with Product, IT, Operations teams and Project Managers to develop and execute the overall test strategy, create detailed test plans, manage the testing team, and ensure quality throughout the implementation process. This position offers you the opportunity to play a key role in Likewize’s global business impact and customer service strategy.  

Responsibilities:

Your day-to-day responsibilities include but are not limited to:

• Developing and implementing overall end to end test strategies, resources, and methods that align with business objectives for new programs and products
• Creating comprehensive test plans and procedures to meet project goals, business requirement acceptance criteria, and quality standards.
• Managing and mentoring assigned testing leads, assigning tasks and ensuring high-quality testing is delivered on time.
• Oversight of the execution of test cases and scripts, ensuring thoroughness and efficiency
• Regular performance reporting including overall test execution progress to senior leadership and key stakeholders
• Identifying and mitigating testing risks, triaging and troubleshooting system or journey issues, bugs and defects, and reporting on their status to relevant stakeholders.
• Coordinating with project managers, product managers, scrum masters, and other departments to align testing efforts and outputs with the overall project lifecycle.
• Fostering a culture of continuous improvement by driving the adoption of efficient testing tools, processes, performance standards, and frameworks. 

Requirements/Skills:

• Bachelor's degree in Computer Science, Management Information Systems, or a related field preferred.
• 2+ years of relevant experience in Program/Project Management; Product, IT/Technology or prior experience within the telecom, tech, or extended warranty/insurance industry preferred.
• Advanced working knowledge in SDLC, Scrum, and web technologies.

• Proficiency with Excel, SQL, PowerPoint, Jira, Visio, MS Project (or other project planning software)
• Professional certifications such as TQM, PMP, Prince2, or IT certifications like CompTIA ITF+ highly preferred
• Demonstrated experience as follows:
  • Stakeholder management and resource planning
  • Executing multiple projects simultaneously
  • Delegating complex tasks in a simple way
  • Effective communication and collaboration with a broader audience
  • Proactive risk mitigation
  • Strong documentation and organization skills
  • Ability to comprehend high-level customer journeys and product solutions

What We Offer

At Likewize, we believe our people are our greatest strength. We offer an inclusive, empowering, and rewarding work environment where your ideas and contributions matter. You'll join a company that values integrity, embraces innovation, and is dedicated to your professional growth.

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Career development programs and mentorship opportunities

We invite you to become part of a company that is shaping the future of technology services. If you are passionate about project leadership and driving significant business outcomes, we’d love to hear from you.