We are looking for a highly experienced Service Director to lead and manage the full operational function of a fast-paced service and installation business in the UK. This is a senior leadership role requiring strategic oversight, operational excellence, and a strong customer focus.
Key Responsibilities
- Take full ownership of service operations, including installation, maintenance, and after-sales support.
- Develop and implement operational strategies to ensure efficiency, profitability, and customer satisfaction.
- Lead and inspire a large, multi-disciplinary team, driving performance and accountability.
- Oversee scheduling, resource planning, and project delivery across multiple sites.
- Ensure compliance with UK regulations, health & safety standards, and industry best practices.
- Manage budgets, P&L, KPIs, and operational reporting to meet business objectives.
- Collaborate with senior leadership on growth initiatives and continuous improvement programs.
Required Experience & Skills
- Minimum 10 years’ experience in a senior operational leadership role within a fast-paced service and installation environment in the UK.
- Proven track record of managing full operations, including service delivery, installation projects, and customer service.
- Strong commercial acumen with experience in budgeting and financial management.
- Excellent leadership, communication, and stakeholder engagement skills.
- Ability to drive operational efficiencies and implement process improvements.
- Deep understanding of UK compliance and health & safety regulations.
Desirable
- Experience in technology-driven service businesses or sectors such as security, fire, telecoms or facilities management.
- Expertise in change management and scaling operations.