• This position partners with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and result in high quality hires. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. People Leader Role: No Essential Responsibilities: Individual Responsibilities: • Partner with lines of business and functional areas to provide strategic recruiting services to ensure that the company’s recruiting programs maximize visibility and result in high quality hires • Assess candidates using behavioral based interviewing to ensure top quality talent is selected • Coach managers on the recruiting process, interview techniques, and selection criteria • Stay current on recruitment trends by maintaining and enhancing a network of contacts in the industry, participating in industry events and professional associations • Partner with management in the proactive sourcing of talent for critical skill areas to build a talent pipeline • Create and execute strategic sourcing plans to attract top talent, both passive and active • Effectively utilize Affinity groups to attract targeted talent groups to MANULIFE • Internally market our services to employees and managers, promoting our value add and expertise • Drive the candidate selection process and ensure managers have the tools needed to select the most qualified candidate • Ensure all staffing processes are fair and equitable and comply with all relevant government regulations • Manage and/or participate in projects as needed • Other duties as assigned Shared Responsibilities: • n/a Job Requirements: • BS/BA • 5-7 years of recruiting experience • Experience using alternative sourcing methods, with a focus on social media and networking tools • Demonstrated success in taking a consultative approach with internal and external clients while providing business solutions • Organized and detail oriented with a pro-active approach • Demonstrated ability to navigate an environment with multiple and shifting priorities with ease • Customer centric attitude coupled with a sense of urgency • Strong knowledge of labor market and industry trends • Strong knowledge of business unit products, drivers, and strategies • Exceptional communication skills- crisp and articulate verbal skills in addition to effective written communication required • Well networked Decision Authorities: • Provide salary recommendations to hiring managers based on internal and external market data and candidate salary expectations. • Recommend sourcing strategies and identify proper channels and messages to find targeted sources of high-quality candidates Working Conditions: • MANULIFE IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V 

• Stakeholder Management and Partnership

  • Engage directly with hiring managers including function heads to support them with their hiring needs
  • Be on top of hiring numbers particularly on fill and hire on time rates
  • Keep business partners up to date on the hiring progress and insights market  through facilitation of weekly, monthly business reviews and reports
  • Effectively articulate overall demands vs hires anchored through data and market insights

   Process Management

  • Act as a subject matter expert in the overall recruitment cycle from recruitment planning to onboarding

  People Management 

  • Supervise a team of 3-5 recruiters to meet hiring targets and SLAs
  • Coach, develop and engage team members

  Job Requisition Management

  • End to end processing and fulfillment of job requisitions

  Job Responsibilities

  • Provide full cycle recruitment from sourcing to account management of volume and specialized roles
  • Establish partnerships with stakeholders by providing talent advisory services and directly engaging to review and understand their business hiring needs
  • Collaborate with the business partners in developing and implementing recruiting plans and strategies
  • Manage assigned requisitions to completion through proper delegation and strict compliance to the standard hiring process
  • Drive and mobilize the team/direct reports to achieve goals based on set targets and monthly SLA
  • Foster collaboration and establish harmonious working relationships within the team
  • Champion engagement and build a winning team

  Qualifications 

  • Graduate of any 4-year course preferably BS Psychology, Human Resources Development/Management or equivalent
  • At least 5 years of experience in end-to-end recruitment of volume and corporate roles preferably in the BPO, Shared Services and IT/Financial companies
  • Must have a strong account and stakeholder management experience
  • Must have the “Talent Advisory Capability” – up-to-date when it comes to market and hiring trends, assertive and confident
  • High Attention to Details, process oriented
  • Resilient and tenacious
  • Knowledge and experience in Workday is an advantage

  When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid