Job Description Summary

The Principal Clinical Consultant is a highly experienced professional possessing industry best practice knowledge, experience, and capabilities to continuously develop, influence, consult, and drive world-class implementations and customer support.

This position serves as the BD Infusion implementation subject matter expert and has extensive knowledge of the MMS portfolio of products. Demonstrated success in this role includes expert level knowledge of IV therapy best-practices, mastery of the consultative approach, ability to develop various styles of tailored or customized support, strong coaching skillset, and proven ability to incorporate implementation best-practices that influence product adoption and clinical success of BD Infusion products. Role serves as the BD Infusion subject matter expert and must be able to look across connected med management and possess knowledge of products and services outside of Infusion.

Position responsibilities include creation and delivery of product and implementation education to customers and associates; function as subject matter expert on policies, procedures, and work instructions that govern Infusion Professional Services; support education of new product launch to associates and customer; support ancillary projects as assigned by manager, including but not limited to: human factors validation testing (HFVT), Infusion Readiness extended core team, facilitation of Running Our Business (ROB) and all-hands calls; Field Trainer team and projects. 

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Overall responsibilities:

 The overall responsibilities of the implementation Principal Clinical Consultant include:

• Mastery knowledge and application of clinical and business operations, products, and services. 

• Leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, supports new product development, and offers the clinical value of the BD solution.  

• Demonstrated professional accountability by seeking out opportunities to continuously improve self, peers, and product; willingly and professionally brings new knowledge to team through multiple communication mechanisms (discipling calls, ROB calls, partnership with Field Trainers and supporting business partners.  

• Provides clinical leadership to BD customers and internal teams in the implementation of Infusion and non-infusion products. 

• ​Actively and willingly coaches to raise skill level of peers.

• Forges strong collaboration partnerships with Marketing, Sales, Implementations, GCS Education Services, Designated Customer Handling Unit (DCHU), and Technical Customer Support.

• ​Interacts with and supports Project Manager to ensure timely and productive implementations. 

• Proactively identifies opportunities with hospital clinicians, EMR and other third party vendors to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting. 

• Synthesizes HL7 error codes to provide failure resolution and identifies appropriate technical or clinical escalation to subject matter experts.

• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions. 

• Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented. 

• ​Accountable to all projects assigned by manager, director, or above.

• Consistently provide concise and professional closed-loop communication.

• Lead/facilitate associate new hire orientation on product and process content areas, as assigned.

• Proactively identify opportunities for peer education.

• Support all functions of BD business as assigned by manager.

• Maintain knowledge of regulated device requirements.

Skills, Duties and Tasks particular to the job:

Principal Clinical Consultant

Communication

• Expert classroom/meeting facilitation and management skills.

• Facilitation of conference calls and customer meetings.

• Establish rapport with customers that is conducive to long term business relationships. 

• Demonstrated ability to manage teams, gain consensus, and expected deliver results.

• Support Field Trainer program in all capacities ensuring product competency and adherence to defined process. 

• Consulting or coaching through connected med management design and implementation.

• Provide product and process education support to GCS partners.

• Identifies opportunities and provides feedback to business operations and Field Trainer team for continuous improvement of implementation methodology, tools, and services. 

• Provide team and product support for BD Infusion, Non-Infusion and MMS products as assigned by manager. 

Technical

• Expert use of MS Office 365 applications.

• Master-level knowledge and competency of BD Infusion product use according to published user manuals, directions for use, etc. 

• Ability to interact and guide diverse cross-functional teams with a focus on complex healthcare IDN’s and enterprise level health systems. 

• Utilize approved documents, tools, and resources ensuring compliance to process and work instructions.

• Demonstrate mastery of established BD Infusion product implementation. methodologies and tools or equivalent industry standards. 

• Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives. 

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across IDN’s and enterprise level health systems. 

• Demonstrates advanced problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations and health system standardization. 

• Install and support BD Medication Systems Infusion hardware and software solutions.  Significantly influences customer acceptance and utilization of BD Medication Systems Infusion products and services in multi-site and/or complex environments.   

• Mentor team members on products, best practices, and customer education. 

• Expected to act as a customer support resource when necessary. 

• Master with BD Medication Systems Infusion products. 

• Demonstrated Proficiency of MS Office 365 applications.

Minimum Qualifications:

• 10+ years of experience in related field or equivalent combination of education and experience. 

• Current active nursing license required. 

• Acute care hospital IDN/enterprise level health system experience required preferably with nursing informatics or leadership experience. 

• Specific knowledge of BD business required. 

• Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. 

• Home based position with travel.  Travel may range from 75 - 100%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office. 

• Must be able to lift a minimum of 40 lbs.  This position may involve pushing, pulling, stooping, bending, and lifting. 

• Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis Covid-19.

•  Must meet vendor credential requirements for assigned customer sites.
   

Preferred:

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred. 

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: 

• Annual Bonus 

Health and Well-being Benefits  

• Medical coverage  

• Health Savings Accounts  

• Flexible Spending Accounts  

• Dental coverage 

• Vision coverage  

• Hospital Care Insurance  

• Critical Illness Insurance  

• Accidental Injury Insurance  

• Life and AD&D insurance 

• Short-term disability coverage  

• Long-term disability insurance  

• Long-term care with life insurance  
   

Other Well-being Resources  

• Anxiety management program  

• Wellness incentives  

• Sleep improvement program  

• Diabetes management program  Virtual physical therapy  

• Emotional/mental health support programs  

• Weight management programs  Gastrointestinal health program  

• Substance use management program  

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit  
   

Retirement and Financial Well-being  

• BD 401(k) Plan  BD Deferred Compensation and Restoration Plan  

• 529 College Savings Plan  

• Financial counseling  Baxter Credit Union (BCU)  

• Daily Pay  

• College financial aid and application guidance  
   

Life Balance Programs  

• Paid time off (PTO), including all required State leaves  Educational assistance/tuition reimbursement  

• MetLife Legal Plan  

• Group auto and home insurance Pet insurance  

• Commuter benefits  

• Discounts on products and services  Academic Achievement Scholarship  

• Service Recognition Awards  

• Employer matching donation  Workplace accommodations 
   

Other Life Balance Programs  

• Adoption assistance  Backup day care and eldercare  

• Support for neurodivergent adults, children, and caregivers  

• Caregiving assistance for elderly and special needs individuals  Employee Assistance Program (EAP)  

• Paid Parental Leave  

• Support for fertility, birthing, postpartum, and age-related hormonal changes  
   

Leave Programs  

• Bereavement leaves  Military leave  

• Personal leave  

• Family and Medical Leave (FML)  Jury and Witness Duty Leave 

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

USA DC - Washington, DC, USA FL - Miami, USA IN - Plainfield, USA NC - Durham - Davis Drive, USA NJ - Franklin Lakes

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$139,900.00 - $230,800.00 USD Annual