Posted:
8/11/2024, 5:00:00 PM
Location(s):
Maryland, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
CACI is hiring a Systems Administrator to support our customer in Annapolis Junction, MD!
What You’ll Get to Do
Advanced Technical Support:
o Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
o Diagnose and resolve complex hardware and software problems.
o Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization:
o Ensure the stability, security, and performance of Windows desktop systems.
o Apply patches, updates, and configuration changes to maintain compliance and security standards.
o Monitor system performance and proactively address potential issues.
Incident and Problem Management:
o Manage and resolve high-priority incidents and problems within SLAs.
o Document resolutions and create knowledge base articles to improve future support processes.
o Conduct post-incident reviews to identify improvements.
Collaboration and Project Support:
o Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
o Assist in the design and implementation of new technologies and solutions.
o Participate in planning and execution of system upgrades and migrations.
User Support and Training:
o Provide guidance and training to Tier 1 and Tier 2 support staff.
o Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting:
o Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
o Generate reports on system performance, incident resolution, and other metrics as required.
More About the Role
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills
Experience with endpoint security solutions.
Experience with scripting and automation (e.g., PowerShell).
Experience with system imaging, deployment, and management tools (SCCM, MDT).
Familiarity with cloud services and integration (e.g., Microsoft Azure).
Knowledge of ITIL framework and best practices.
Proficiency with Active Directory, Group Policy, and network configurations.
Strong documentation and organizational skills.
Strong understanding of hardware components, peripheral devices, and drivers.
Windows operating systems (Windows 10, Windows 11) and related technologies.
Day Shift - Mon-Fri
May require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required
You’ll Bring These Qualifications
Fifteen (15) years of SA experience and a Bachelor's degree OR (20) years and HS/GED.
IAT Level 2
CompTIA Security+ CE
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$109,800 - $241,600Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software