Application Tech Support Practitioner

Posted:
9/19/2024, 5:42:26 PM

Location(s):
Haryana, India ⋅ Gurugram, Haryana, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft SQL Database Administration
Good to have skills : Microsoft SQL Server
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, ensuring their systems or applications are running smoothly. - Communicate effectively with clients to accurately define and understand their issues. - Interpret and design resolutions based on your deep product knowledge. - Collaborate with the team to actively participate in discussions and contribute to finding solutions. - Stay updated with the latest industry trends and technologies to enhance your expertise. - Assist in troubleshooting and resolving technical issues for clients. - Document and maintain records of client interactions and resolutions. - Provide training and guidance to clients on system or application usage. - Identify opportunities for process improvements and suggest enhancements to optimize client support. - Assist in the implementation and configuration of systems or applications for clients. - Conduct regular system or application audits to ensure optimal performance and identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Database Administration. - Good To Have Skills: Experience with Microsoft SQL Server. - Strong understanding of database administration principles and best practices. - Experience in performance tuning and optimization of SQL databases. - Knowledge of backup and recovery strategies for SQL databases. - Familiarity with SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS). Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft SQL Database Administration. - This position is based at our Gurugram office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing