At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Elara Caring in Chicopee is seeking a dynamic and highly organized Behavioral Health Receptionist/Administrative Specialist to join our team. The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service while managing the administrative operations of the office. This position requires excellent communication, organizational skills, and the ability to work both independently and collaboratively in a fast-paced healthcare environment.

Join a company dedicated to providing exceptional care and support to our patients and their families. We believe in fostering a collaborative and supportive work environment where every team member plays a critical role in achieving our mission. If you are organized, detail-oriented, and passionate about making a difference in a healthcare setting, we encourage you to apply!

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Schedule: Monday through Friday from 8:00a to 5:00p

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Why Join the Elara Caring Mission?

• Work in a collaborative environment.

• Be rewarded with a unique opportunity to make a difference

• Competitive compensation package (range is based off experience $16-$21)

• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost

• Opportunities for advancement

• Comprehensive insurance plans for medical, dental, and vision benefits

• 401(K) with employer match

• Paid time off, paid holidays, family, and pet bereavement

• Pet insurance

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Key Responsibilities:

• Reception & Customer Service Serve as the first point of contact for visitors and callers, providing a professional and welcoming experience. Manage high call volumes, route inquiries, and ensure accurate message delivery and follow-up. Assist with candidate application distribution and flow coordination.

• Administrative Support Oversee the reception area, ensuring it remains clean and functional. Manage incoming mail, packages, and office supplies. Provide administrative support to other departments, including data entry and document handling, while maintaining confidentiality and HIPAA compliance.

• Communication & Collaboration Facilitate clear communication with internal teams, human resources, and external vendors. Build and maintain positive working relationships and promote the organization’s mission and values in all interactions.

• Compliance & Safety Adhere to all policies, procedures, and industry regulations, including safety and ethical standards. Support a safe work environment and assist with special projects or additional tasks as assigned by management.

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What You'll Need

• High school diploma or GED.

• 2+ years of receptionist or administrative assistant experience, including switchboard operation (Home Health/Hospice experience preferred).

• Proficiency in Microsoft Office and office equipment.

• Strong organizational, communication, and interpersonal skills.

• Ability to multitask, prioritize, and work independently in a fast-paced environment.

• Positive attitude and team-oriented mindset.

• Working knowledge of the computer, including MS Office programs, database software and other office equipment is highly preferred

• Ability to lift up to 25 lbs, perform repetitive motions, and follow safety protocols.

• Exposure to infectious diseases and chemicals possible.

You will report to the Branch Director. A full job description will be provided.

We are an equal opportunity employer, committed to diversity and inclusion across all aspects of employment.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.  

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].