An Identity and Access Management Analyst 1 is an entry level role responsible for administering access within a variety of banking applications and systems. The objective of the role is to manage roles and access privileges within compliance to the set information security policies and standards.

Analysts are expected to:

• Demonstrate an understanding of the security layer managed through access administration in the different systems
• Support Identity and Access Management (IAM) ISA Service Delivery including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
• Learn the process modules on administering access in multiple supported systems
• Complete access-related customer requests within operational thresholds on timeliness and accuracy
• Provide troubleshooting support on system access related issues. Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
• Handle customer interactions in a manner adhering to the customer service guidelines
• Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
• Have good team working skills and ability to work in a fast-paced and high-volume operations
• Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written 
• Identify potential opportunities and raise concerns to the manager's attention
• Raise ideas to improve security controls, customer experience, and/or process efficiency
• Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process. Apply comprehension of how the team interacts with others in accomplishing objectives
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency.

Opportunities

• Build a career in operations and technology by learning how our people, process and technology enable business and enhance security
• Network with professionals around the globe as we collaborate across functions and geography

Qualifications

• Bachelor’s Degree/University degree of any course or equivalent experience
• Consistently demonstrates clear and concise written and verbal communication in the English language
• Aptitude to learn a number of application and/or system at a level which one can understand how to administer access
• Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)

Advantages

• Proven excellent customer relationship management skills
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Basic understanding of data quality, information security and cyber security risk
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Basic understanding of Windows desktop operating systems, Mainframe and Unix server, and/or databases
• Basic understanding of password management tool (i.e. CyberArk)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Organizational Background

CISO IAM ISA Servicey Delivery is a part of Citi's Identity & Access Management group, consisting of ~700 employees, located across four service centers (CSCs) in Asia, Europe and North America including 11 in-country operations. The ISA Service Delivery is organized to have dedicated teams supporting applications utilized by different business sectors as well as platforms like CyberArk, Database, Mainframe, Active Directory, etc. under the umbrella of Chief Information Security Office (CISO). IAM shares the mission to protect Citi from access management vulnerabilities and threats to key business systems.

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.
 

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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