About the role

Our people team is seeking a People Operations Partner (POP) to join our People Team and act as strategic partners to our rapidly scaling business. This POP will ensure we deliver exceptional support to employees and leaders while maintaining compliance and fostering an engaged, high-performing workforce.

This is a hybrid position with on-site expectations of at least 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program. This role will also require quarterly travel to the Bay Area to collaborate with stakeholders and support key initiatives. 

What you’ll do

Strategic Partnering:

• Collaborate with leaders across the organization to align people strategies with business goals.
• Collaborate with other People team members to support workforce planning, talent development, and organizational design.

Employee Experience:

• Act as the primary point of contact for employee concerns with the department, identifying trends and recommending solutions to address underlying issues.
• Improve engagement through proactive employee out reach, driving initiatives to improve employee experience within assigned departments.
• Partner with leaders and teams to cultivate an inclusive, high performing culture.

HR Program Management:

• Support initiatives around performance management, compensation reviews, benefits optimization, and learning & development programs.
• Act as the point person between the People team and the department for regular company wide initiatives (bi-annual performance reviews, engagement surveys, open enrollment).
• Support culture-building events, such as offsites and employee engagement activities.

HR Operations & Compliance:

• Ensure compliance with federal, state, and local employment laws and regulations.
• Act as a mediator to help resolve conflicts within the department, escalating as needed.
• Support audits and documentation processes, collaborating with Legal and Compliance teams.

People Analytics:

• Analyze and interpret people data (e.g., engagement surveys, compensation metrics) to provide recommendations for improvement within the department.
• Track trends within the department to proactively identify risks and opportunities.

Talent Acquisition Collaboration:

• Support Talent Acquisition by providing guidance on job leveling, compensation strategies, and onboarding best practices.
• Act as backup for interviews where necessary.

Key qualifications

• 5+ years of experience in Human Resources
• 2 years as a strategic business partner/generalist supporting a [GTM or Engineering] department, preferred
• Experience in a scaling start-up environment, with a proven ability to adapt to a dynamic setting where needs can change quickly
• Strategic and solutions-focused thinker who can analyze current practices and drive improvements
• Highly detail-oriented and organized, with a proactive approach to providing feedback, follow-up, and updates to ensure momentum and accountability across all projects and programs
• Strong project management skills with the ability to manage multiple high priority initiatives at once
• Skilled in analyzing people data and metrics, leveraging Excel/Google Sheets skills to support strategic reporting and actionable insights
• Highly relational, able to connect with team members at all levels and foster a collaborative environment
• Aware of your expertise, knowing when to seek input from others and escalating issues as appropriate
• Confident presenting to large groups, both virtually and in person

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $138,000 - $150,000.