What you will do

The Customer Facilities Manager shall be the individual responsible for oversight of all O&M Work on behalf of the O&M Contractor. The Customer Facilities Manager shall be available from the Financial Close Date, and then be assigned full time to the Project and located at the Demised Area and the Station Apron prior to commencement of O&M Work. The job specification and responsibilities of the Customer Facilities Manager shall include, but shall not be limited to, the following: a) Directing all aspects of the O&M Work; b) Ensuring O&M Work issues and obligations are addressed, and requirements are met in accordance with the Project Documents; c) Liaising with the Developer, Amtrak and with any Person (through Amtrak) as required and acting as the single point representative for the O&M Contractor on all matters relating to the O&M Work; d) Coordinating O&M Work with respect to the preparation and submission to Amtrak of all applicable Governmental Approvals required under any applicable Laws; and e) Directing the preparation and submission to the Developer and, if directed, the Amtrak of any additional reports that may be required under the terms of the Agreement. Customer Facilities Manager is at all times available by telephone, email, and facsimile transmission or other appropriate means of communication, 24 hours per day, seven (7) days a week to respond on behalf of the O&M Contractor to any matters relating to the O&M Work

How you will do it

• Gain a thorough understanding of site contract documents and working to clear up interpretation issues and identify areas of risk.

• Hold consortia partners to their requirements using a thorough understanding of Interface Agreement responsibilities.

• Maintain ownership over all operational inputs/outputs. 

1. Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes.

2. Become a subject matter expert (“SME”) on the various Project Agreements including: a. The Land Development Agreement b. The Design Build Agreement c. The Operations and Maintenance Agreement d. The Interface Agreement

3. Develops position statements and puts forward Contractual Interpretation(s) as a means of proactively addressing/avoiding Disputes

4. Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner.

5. Ensures that the Station and all assets are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customer’s requirements to fulfill O&M Contractors obligations.

6. Develops, and/or assigns, and issues Monthly Reports complete and on time

7. Develops, and/or assigns, and issues Relief/Extension Requests complete and on time

8. Develops, and/or assigns, and issues Compensation Requests complete and on time.

9. Manage Contract Compliance requirements.

10. Life Cycle planning and Project Management

11. Monitor and report on Monthly Spending

12. Ensures that the O&M staff are properly following processes and procedures.

13. Manages, directs and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented

14. Manages staff including hiring, promotions, recognition, discipline, and performance management.

15. Plans, directs, and monitors performance objectives for direct reports.

16. Oversee performance reviews for all on-site FM Team members and primary sub-contractors.

17. Represents JCI’s project interests for intermediate escalation (both staffing and O&M Works).

18. Chair, schedule, attend (and contribute) to meetings (as needed).

19. Schedule, host and (chair when necessary) meetings and ensure minutes are taken and meeting related obligations are fulfilled.

20. Working closely with the Customer to ensure alignment with contract requirements and operational policies

21. Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs and Customer Satisfaction. Taking corrective actions to bring about required change

22. Selecting and training all project employees and administering JCI policies, procedures, and standards to ensure that JCI employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer

23. Provides technical expertise and guidance to O&M staff and manages resolution of complex problems.

24. Providing timely and effective communications with all employee levels within the project, the Customer’s organization, and JCI. Building a strong win-win relationship

25. May be asked to take corrective action in order to bring about required change and ensure contract requirements have been executed at a level above the specified standards.

26. Serving as a role model, mentor, and valued resource for the Customer and JCI

27. Communicates operating philosophy, objectives, and expectations to JCI O&M staff in a continuing effort to build the team.

28. Promote Continuous Improvement

29. Sharing process improvements and lessons learned with peers

30. Complies with all company policies and procedures and adheres to company standards.

31. Performs other duties as required.

What we look for

• Bachelor’s Degree in either Business, Mechanical Engineering, Electrical or equivalent experience in a Facility Management discipline with 10 years or more experience.

• Five years of HVAC, Facilities, Housing or a parallel industry.

• Ability to work around the customer’s Key Process Indicators (KPI’s) and think strategically for long- and short-term process improvements that will improve on safety, reliability, and energy costs

• Thorough understanding of contracts, contract interpretation, SOP’s, KPI’s and their interrelation with P3 model.

• Two years of management leadership experience

• Demonstrated ability to communicate effectively with internal and external customers

• Operations knowledge of disciplines in Engineering, Property Management, and sales.

• Advance MS Office computer skills, Excel, PP, process improvement software, etc.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.