Desktop Support Technician

Posted:
8/7/2024, 5:00:00 PM

Location(s):
Port of Spain, Trinidad and Tobago

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

We are currently looking for a Desktop Support Technician to add to our team.

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

WHAT YOU WILL DO

  • Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
  • Assist the business and operational/support staff with supporting  helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
  • Support IT Department with technology related tasks when required including data center and office cabling
  • Assist with team/ operational training on various applications.
  • Monitor daily operations and enhance processes to maximize technology efficiency.
  • Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including  hardware and software
  • Champion company core values and other company programs
  • Other duties as assigned

Requirements

  • Ability to work onsite from our Port of Spain office
  • Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
  • Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Benefits:

  • Competitive Compensation

  • Growth Potential: Be part of an expanding company with ample opportunities for career advancement and professional development.

  • Collaborative Environment: Join a supportive and collaborative work culture where teamwork and innovation are celebrated.

  • Global Exposure: Work with clients and teams from diverse backgrounds, gaining valuable international business experience

WHERE ARE WE

Direct One Building, 

#74 Independence Square N 

Port of Spain 100203, Trinidad 

We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website:  https://www.billgosling.com/careers

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities.  People with disabilities will be treated in a way that allows them to maintain their dignity and independence. 

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.  Accommodations are available on request for candidates taking part in all aspects of the selection process.