- Effectively apply trained collection strategies to ensure customer payments are received timely;

- Build a close relationship with a portfolio of assigned customers (by phone and email);

- Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;

- Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;

- Document actions taken and determine future collection steps in a centralized system;

- Identify delays due to disputes;

- Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;

- Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;

- Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;

- Recognize trends for nonpayment and resolve issues by engaging internal partners;

- Analyze at-risk customers and recommend account strategies to prevent delinquencies;

- Demonstrate sound judgment, prompt follow-up, and timely structured escalations;

- Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;

- Build strong customer relationships to ensure world class Total Customer Experience  and win/win outcomes are achieved;

- Lead and participate in local projects that enhance operational efficiencies within Collections organization;

- Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.

Qualifications:

Education and Experience Required:

First level university degree with a focus in business or economics or equivalent experience;

Typically 0-2 years of experience in a similar role or in Finance.

Knowledge and Skills Required:

Good communication skills (written and verbal);

Negotiation, influencing and conflict resolution skills;

Fluent in English and Spanish;

Solutions oriented with good problem solving and reconciliation skills;

Basic accounting knowledge;

Strong prioritization and organization skills;

Ability to work within deadlines;

Basic understanding of collection processes and financial concepts;

High customer service orientation;

Strong initiative, ability to work independently;

Team player;

Capability of sharing knowledge;

Structured thinker and analytical skills;

Comfortable working with numbers;

Multicultural working experience is a plus;

MS Office (Excel);

SAP knowledge is a plus.

What we offer:

-24 vacation days (+1 every next year, if you use all available ones)

-Meal tickets

-Voucher Tickets

-Private Health Insurance

-Benefits Online Platform

-Work from home allowance

-Full Remote Jobs

-Paid referral programme