The successful Client Services Champion will need to be a passionate individual with a strong drive to deliver delight to our clients.  In this role, you'll make sure that every interaction with Businessolver is a model of service, with warmth, charm, and efficiency. We want clients to fall in love with our system and Businessolver in general. That's where you come in.

 The Gig:

• Ensure positive client experiences through high quality service and communication ​
• Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution ​
• Review and work all open cases for clients ​
• Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage ​
• Manage client deliverables, track progress and complete assigned work through company planning tools ​
• Maintain accountability for inbound and outbound files.​
• Maintain carrier and client SFTP setup and completion of updates as needed
• Daily review of incoming data files, and carrier discrepancy reporting​
• Execution of client specific process and procedure​
• Complete risk mitigation reporting to include audits, team activity and case manager reports​
• Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution​
• Working with Carriers on ongoing file updates and requests​
• Function as the primary point of communication for our Carrier partners​
• Communicate updates to Client Services and technical partners as required​
• Identify root cause of any systemic issues 

What You Need to Make the Cut:​

• Minimum of 2 years’ experience focused on employee benefits and/or benefits administration
• Bachelor’s Degree or equivalent experience
• Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables)
• Tech savvy – must have a comfort level with learning and utilizing new technology

• Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
• Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
• Experience with carrier files (or EDI in general) is also ideal 

• Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities
• Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
• High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
• Natural ability to build and maintain relationships as well as being a natural collaborator and team player
• Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!!
• Ability to maintain grace under pressure – especially during the busy season

The pay range for this position is $20.00 to $26.00 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). 

This role is eligible to participate in the annual bonus incentive plan.