With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Duties

• Lead and manage assigned Underwriting Service Operations teams with focus on production levels, service level agreements, quality, and cost.
• Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard.
• Ensure operational activities remain on time and within agreed upon workflows.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity.
• Continuously improve the efficiency of daily processes in support of the business unit utilizing LEAN management systems
• Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service.
• Actively pursue strategic and operational objectives to meet business goals.
• Effectively develop leadership talent and frontline staff to drive deep knowledge and opportunities for career pathing.
• Effectively leverage resourcing and capacity models to ensure optimal staffing levels and support cost allocations.
• Effectively lead team through change and transformation efforts to retain talent and upskill staff.
• Effectively leverage labor arbitrage to drive scalability.
• Other duties, as needed.
   

Skills and Qualifications

• Bachelor’s degree in operations management, business administration, or related field or 5-7 years insurance industry experience
• Excellent ability to identify process efficiencies and gaps in process.
• Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture.
• Strong working knowledge of assigned insurance coverages and underwriting units.
• Customer-focused with an ability to drive a consistently positive engagement for internal and external customers.
• Strong continual improvement mindset and ability to utilize LEAN management systems.
• Self-directed showing personal accountability and sense of urgency.
• Skilled in conflict management and business processes
• Effectively lead teams that are collaborative and team-oriented.
• Strong analytical and problem-solving ability.
• Strong communication and organizational skills
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

• 5-7+ years experience in an operations management position
• Bachelor’s Degree preferred and/or Industry designation

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$100,000 - $125,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.