Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Service Operations team works on a global scale and are responsible for providing support to a wide variety of teams within the Workday ecosystem. We work collaboratively with different stakeholders to ensure continuous improvement to our systems and processes. We drive operations-oriented initiatives and projects, and strive to maintain Workday’s high customer satisfaction rate. We are looking for an analyst to join our team who will have a passion for quality, customer service, and enjoy working in a complex, fast paced environment.

El equipo de Operaciones de Servicio trabaja a escala global y es responsable de brindar soporte a una amplia variedad de equipos dentro del ecosistema de Workday. Trabajamos en colaboración con diferentes partes interesadas para garantizar la mejora continua de nuestros sistemas y procesos. Impulsamos iniciativas y proyectos orientados a las operaciones y nos esforzamos por mantener el alto índice de satisfacción del cliente de Workday. Buscamos un analista para unirse a nuestro equipo que tenga pasión por la calidad, el servicio al cliente y que disfrute trabajando en un entorno complejo y de ritmo rápido.

About the Role

The role is focused on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all whilst running various projects and initiatives. Our distributed team works closely with partners, customers and internal teams globally to ensure we're providing an outstanding experience.You will be responsible for ensuring that invoices and payments are accurate to ensure reducing or eliminating downstream rework.

Responsibilities include:

Accounts Payable Audits

• Review services partner hourly rates in our Professional Services Automation system (PSA)

• Review the contractual agreement governing those rates in Salesforce

• Compare the hourly rates against the agreement and identify any discrepancies Collaborate with the Resource Management team on the root case and correction of the rates.

• Work with the PSA Operations team to accurate time blocks already submitted and stamped with incorrect rates.

• Notify the Accounts Payable team if incorrect rates resulted in vendor invoices and payments being processed without prior detection.

• Generate purchase orders for fixed fee agreements. • Recommend and implement improvements.

El puesto se centra en analizar problemas desafiantes y encontrar soluciones a una variedad de problemas operativos críticos, todo mientras se ejecutan diversos proyectos e iniciativas. Nuestro equipo distribuido trabaja en estrecha colaboración con socios, clientes y equipos internos a nivel mundial para garantizar que brindemos una experiencia excepcional. Usted será responsable de garantizar que las facturas y los pagos sean precisos para garantizar la reducción o eliminación del retrabajo posterior.

Las responsabilidades incluyen:

Auditorías de cuentas por pagar ​

• Revise las tarifas por hora de los socios de servicios en nuestro sistema de Automatización de Servicios Profesionales (PSA)

• Revisar el acuerdo contractual que rige esas tarifas en Salesforce

• Compare las tarifas por hora con el acuerdo e identifique cualquier discrepancia. Colabore con el equipo de Gestión de Recursos en el caso raíz y la corrección de las tarifas.

• Trabaje con el equipo de operaciones de PSA para precisar los bloques de tiempo ya enviados y sellados con tarifas incorrectas.

• Notifique al equipo de Cuentas por pagar si tarifas incorrectas provocaron que se procesaran facturas y pagos de proveedores sin detección previa.

• Generar órdenes de compra para acuerdos de tarifa fija.

• Recomendar e implementar mejoras.

About You

Basic Qualifications

• Undergraduate degree or equivalent experience.

• Passion for internal and external customer service and excellence driving high. quality in the finished product; attention to detail is critical to success.

• 1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to “dive into” systems and formulate new insights on how to better support our internal and external customers.

• 1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus.

• Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills.

Other Qualifications

• Must work well within and across teams

• Detail oriented, analytical approach

• Ability to work independently, with general direction and mentorship

• Good interpersonal and communication skills

• Self-motivated with good interpersonal and time-management skills

• Ability to interpret, analyze, and resolve operational issues including addressing questions, and updating systems

• Ability to support operations related initiatives identified by the Professional Services management team

• Be a point of contact for internal teams, partners and customers

• Accomplished in process improvement, defining technical requirements, project administration, and operations.

• Excellent organization, time management, presentation, process documentation, problem solving, and communication skills.

• Proficient in Google Suite or Microsoft Office products.

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss!

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!