Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Specialist - Executive Administration within PNC's Enterprise Technology Administration organization, you will be based in Pittsburgh, PA.

This role will be on point to ensure that Executive’s Calendar, and scheduling, is maintained in accordance with their preferences. This will include expense management and travel management, along with additional traditional administrative duties for the executive as required.

The Business Experience & Planning Specialist needs to have the necessary acumen to be able to understand complex organizational relationships for prioritization of executive calendar and commitments. An intellectually curious individual that enjoys learning and creating positive synergies for Corporate Functions Technology organization activities. This can include large event management such as All hands, and other strategy offsite activities.

Executive presence and interface with other executive teams is required, as well as anticipating executive style and continuing to advance calendar and other improvements for organization success is desired. In addition to the administrative duties, this role will have the opportunity to engage in several ad hoc duties that will be at the direction of the Corporate Functions Technology leadership team.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Core Responsibilities

• Manage and optimize the CIO’s calendar, ensuring alignment with strategic priorities, stakeholder needs, and executive preferences.
• Coordinate executive-level logistics including travel, expense management, meeting materials, and follow-ups.
• Apply strong business acumen to prioritize competing requests and manage relationships across a complex, multi-stakeholder environment.
• Plan and execute large-scale events (e.g., all-hands meetings, leadership offsites), including logistics, agendas, communications, and post-event follow-up.
• Support the planning, tracking, and execution of line of business initiatives, including data collection, research, and reporting.
• Develop and deliver clear, concise executive-level communications, presentations, and status updates.
• Partner with cross-functional teams (technology, finance, risk, and shared services) to coordinate and advance key initiatives.
• Identify process improvement opportunities and implement enhancements to administrative workflows, reporting, and planning processes.
• Provide proactive recommendations and solutions with minimal direction, anticipating executive and organizational needs.
• Ensure adherence to risk management, confidentiality, and compliance standards in all activities.
• Maintain a high level of executive presence while interfacing with senior leaders and stakeholders across the organization.
• Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

Preferred Skills and Experience

• Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint, Teams).
• Expertise in managing complex executive calendars across multiple stakeholders and priorities.
• Strong ability to assess urgency, prioritize requests, and align activities with business impact and executive preferences.
• Experience planning and executing large-scale meetings, events, and offsite engagements.
• Demonstrated ability to manage logistics, agendas, and deliverables with strong attention to detail and follow-through.
• Proven experience supporting business planning, initiative tracking, and execution in a fast-paced environment.
• Strong analytical skills with the ability to gather, synthesize, and present data into meaningful insights and reports.
• Ability to work independently, manage multiple priorities, and deliver high-quality outcomes with minimal oversight.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Event Management, Executive Administrative Assistance, Executive Office Administration, Expense Management, Strategic Planning, Travel Coordination, Travel Expense

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.