Summary: The Warehouse Operations Coordinator is responsible for overseeing the end-to-end fulfillment process for various sales channels, including retail partners, dropship accounts, and B2B/wholesale customers, etc. This role ensures accurate, efficient, and timely fulfillment of all orders from receipt to delivery by meeting customer specific requirements outlined in vendor and routing guides. This role will manage chargebacks, EDI integrations along with EDI error resolution, collaboration with IT, and communication with the warehouse and transportation teams to ensure seamless operations.

Reports to: Director, Fulfillment & Distribution 

Location: Remote 

Key Responsibilities:

• Partnerships Order Fulfillment: Oversee the fulfillment of retail partners, etc. and dropship orders ensuring the Parachute Home team and 3PL teams meet customer specific requirements outlined in vendor and routing guides.
• B2B Order Fulfillment: Oversee the fulfillment of orders from various B2B channels such as Hospitality and Trade ensuring all customer requirements are met.
• EDI Integration Support: Manage the EDI transmission for all retail partners, dropship accounts, B2B/wholesale customers, etc. This includes but is not limited to the review and correction of EDI errors for Partnerships shipments as well as the management of set up and maintenance of  EDI integrations with retailers, ensuring the accuracy of data transmission.
• Chargeback Management: Track and research chargebacks assessed by Partnerships customers either disputing them or identifying and correcting the gaps in process that led to the chargebacks

• Logistics Coordination: Submit quote requests for LTL/TL deliveries and collaborate with transportation teams to update order methods when necessary.
• Open Order Review: Regularly review and resolve issues with open orders, ensuring successful transmission to 3PLs.
• Data Management: Maintain accurate data around order fulfillment, reporting on status of orders and metrics to pertinent teams.  

Qualifications:

• Proven experience in order fulfillment, logistics, or supply chain roles
• Strong analytical and problem-solving skills to address fulfillment challenges and chargebacks
• Proven ability to work cross-functionally with both internal and external partners
• Excellent communication and organizational skills
• Knowledge of retail, B2B, wholesale, and e-commerce platforms (Partners Online, Amazon 3P, etc.)
• Experience with EDI implementation and integration
• Familiarity with small parcel service levels and LTL/TL delivery method
• Proficiency in Microsoft Excel 
• Highly organized, able to manage multiple projects in a fast-paced environment
• Experience with Netsuite and SPS Commerce preferred

 

What You Get:

 

• Free Bedding for a great night’s sleep + an awesome discount + $300 worth of free product a year!
• Health, Dental & Vision benefits with 100% employee coverage offering
• Flexible vacation packages
• 401k 
• Competitive Salary + Stock options

 

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $60,000 - $70,000.

 

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.