Senior Case Officer

Posted:
12/10/2024, 4:29:42 AM

Location(s):
London, England, United Kingdom ⋅ England, United Kingdom ⋅ Scotland, United Kingdom ⋅ City of Edinburgh, Scotland, United Kingdom ⋅ Leeds, England, United Kingdom

Experience Level(s):
Senior

Field(s):
Operations & Logistics

DivisionSupervision, Policy and Competition

Department – Resolution & Insolvency

Salary - National (Edinburgh and Leeds) ranging from £51,200 to £64,000 and London £56,400 to £70,400 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

Supervision, Policy and Competition (SPC) focuses on market participants and cross market themes with all work contributing to the FCA’s strategic and operational objectives and leading on most of the 3 year strategic business priorities.

The Resolution & Insolvency Department is a specialist department which provides expert support when financial services firms are likely to fail or have failed. What we do is right at the heart of the FCA’s objectives and its public commitment to reducing harm from firm failure. 

We work in a collaborative and exciting environment with excellent opportunities for development and progression. No two days are the same.  

What will you be doing?
You will be delivering on complex resolution and insolvency cases to minimise harm to consumers arising from firm failure, including where firms hold client money or assets or owe large amounts of redress to consumers. This includes:

  • Reviewing and questioning financial information and projections, identifying risks and areas of uncertainty, for example working with supervision colleagues to review wind down plans
  • Working as a team to deliver results on complex resolution cases, in a mix of supervising and supporting roles, and taking sole responsibility for an allocation of simpler "business as usual" casework
  • Contributing to a variety of non case-work operational workstreams
  • Engaging with and influencing a wide range of internal and external stakeholders to develop and deliver the best outcome for consumers
  • Partnering with colleagues around the FCA to create and deliver effective strategies for the resolution of failing firms
  • Analysing and translating complex issues and making recommendations in a way that can be understood by non-technical audiences
  • Analysing complex business models and firm issues and identifying and proposing solutions for issues arising in firm failure scenarios including options evaluation and contingency planning

The Resolution & Insolvency Department thrives on the varied skillsets of its people and offers extensive internal training (plus the opportunity to share your own knowledge and experience too). This is a role where you can really make a difference. 

What will you get from the role?

This is an incredibly interesting time to join the FCA’s team of resolution and insolvency experts. You will get the opportunity to: 

  • Contribute to mitigating consumer harm
  • Contribute to a varied portfolio of work, working on high-profile issues, in a stimulating environment where creative thinking and problem-solving skills are essential
  • Work in a fast-paced and stretching environment, to grow your expertise in all aspects of firm insolvency, resolution and supervision

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

  • Experience in accountancy or law, with experience in restructuring advisory (such as independent business reviews, options analysis or contingency planning) and insolvency
  • Experience of Financial Services regulation, this could be from working at a regulated firm, supervising one or working as an advisor to regulated firms
  • Excellent  written communication skills

Essential

  • Strong stakeholder management and influencing skills, including dealing with a range of external parties
  • Credible, persuasive communicator, able to communicate views positively and effectively to stakeholders inside and outside the organisation
  • Sound judgement, including being prepared to advance well-reasoned views where limited or inconclusive information is available
  • Demonstrable experience of managing a number of tasks and priorities at once
  • Ability to work with others to achieve effective results
  • Team-working skills - the nature of the department's work is highly collaborative
  • Ability to build a strong network across the organisation and have the confidence to deliver, provide advice and question on a range of matters

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from minority ethnic, disabled, and neurodivergent candidates for this role.

Benefits of working at the FCA

  • 25 days holiday per year plus bank holidays
  • Hybrid working (work from home up to 60% of your time)
  • Private healthcare with Bupa 
  • A non-contributory Pension of at least 8%
  • Life assurance
  • Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

  • This role is graded Senior Associate – Regulatory
  • Advert Closing Date: 5th January 2025
  • CV Review/Shortlist: 7th January 2025
  • Case Study and Competency Based Interview: w/c 13th January 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: 

Applications must be submitted through our online portal. Applications sent via email will not be accepted.