Fraud Operations Lead

Posted:
7/8/2024, 12:36:40 AM

Location(s):
Johannesburg, Gauteng, South Africa ⋅ Gauteng, South Africa

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Workplace Type:
Hybrid

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.  As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.


This role

As PayJoy continues to grow and expand in Latin America and globally, we are deepening our investments in anti-fraud to deliver the best possible prices to our customers.  We are seeking a dedicated Fraud Prevention Specialist to join our fraud operations team in South Africa. This position plays a critical role in ensuring the integrity and security of our phone finance product by detecting, investigating, and preventing fraudulent activities. The ideal candidate will be responsible for monitoring transactions, analyzing fraud patterns, and implementing strategies to mitigate fraud risks, thereby protecting our customers and the company's financial assets.

A successful candidate for this role will possess strong analytical skills, attention to detail, and the ability to think critically under pressure. They should be proactive, innovative, and capable of working independently as well as part of a team. Excellent communication skills and the ability to collaborate with cross-functional teams are essential for effectively addressing and resolving fraud-related issues.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening