What you will do

• Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.

• Logging and keeping detailed records of support cases

• Prioritizing and managing open cases

• Talking clients through a series of actions to help set up systems or resolve issues

• Troubleshooting system and diagnosing and solving CEM hardware or software faults

• Installing and configuring CEM AC2000 software applications & hardware

• Writing technical Troubleshooting guides, user guides & product release notes

• Delivering technical product training on hardware or software applications

What we look for

Essential

• Degree in Computer Science or related subject or relevant industrial work experience.

• Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience

• Understanding of Linux including shell scripts

• Understanding of SQL

• Experience with Networking and troubleshooting servers/client machines

• Experience of Virtual Platforms including Guest OS Installation 

• Experience installing and supporting Windows applications 

• Self-motivated to manage your own time independently and must be able to work as part of a team.

• Willingness to travel

Desirable

• Experience in a customer-facing technical support environment

• Experience in supporting custom software applications

• Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems

• Proficiency in any other European language

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