If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Assistant (Veterinary Receptionist)

Salary: £24,045 per annum

Location: Peak Vets, Sheffield

Job Type: Full-time, Permanent

Hours: 40 Hours per week

Shifts: Shift pattern between the hours of 8:00-21:00. Includes early starts, late finishes and weekends.

We are searching for a passionate individual to join our wonderful Client Care team at Peak Vets!

Our front-of-house team is the face and voice of our business, making this role exceptionally valued

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.

• Managing the diary; booking in appointments and surgical procedures.

• Answering a range of client questions via email and telephone.

• Pro-active communication between clients and colleagues to ensure the day runs smoothly.

• Administration duties e.g. scanning paperwork, filling in forms etc.

• Processing prescription requests.

• Taking payments.

• Promoting offers and services.

• Ensuring that reception is clean and well-stocked.

Essential Skills, Knowledge and Experience

• Must have previous customer-facing experience.

• Strong administration and organisation skills.

• Ability to work well under pressure.

• Confident using the telephone.

• Reception or Client Care experience is desirable.

• Have a passion and love for animals!

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 

• Career progression opportunities 

• Staff discount schemes

• Life Assurance 

• Enhanced sickness pay 

• Enhanced equal family leave 

• Employer contribution pension scheme   

• Wellness program including:  

• Employee assistance program 

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

• Recruitment referral reward scheme

About Us
 

We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District.

We aim to provide high-quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging.

Peak are renowned for our friendly welcome and team spirit.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie[email protected] 

Salary Value: £24,045 per annum;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]