WHAT IS THE OPPORTUNITY? ***

The Senior Manager, End to End Process Transformation, will report to the Director, Operations Process Engineering & Optimization and will play a critical role in developing and partnering with Operations process owners on Operations Process Engineering (OPE) team to optimize business processes from a client/employee experience & productivity lens. You will serve as a dedicated process design, mapping & transformation expert, supporting the development of our process inventory and the delivery of targeted, business transformation initiatives across our main operations pillars.

You will help drive transformational projects through cross-functional collaboration, new capability deployments (e.g. Gen AI, AI Agents, RPA) while enabling strategic clarity through clear roadmaps and ensuring advancement of operations at scale across our Operations teams.

WHAT WILL YOU DO?

• Leadership: Provide thought leadership in Process Transformation (e.g., E2E/F2B Design, Lean, RPA) and challenge the status quo to drive rapid issue resolution.
• Strategic Execution: Translate strategic priorities into actionable initiatives, OKRs, and roadmaps, ensuring alignment with Operations Process Engineering (OPE) & TEO APEX goals.
• Process Design & Mapping: Lead end-to-end process reviews and re-engineering efforts to identify improvement opportunities, leveraging tools like Process Mining and Lean methodologies.
• Stakeholder Engagement: Collaborate with cross-functional teams (e.g., process owners, data partners, IT partners, SMEs) to ensure initiative success and maintain strong relationships.
• Data Enablement: Partner with data teams to extract process insights, monitor performance, and identify AI deployment opportunities.
• Stewardship: Support the build and maintenance of an enhanced process repository and data pipeline to support broader E2E transformation efforts.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Bachelor's or Masters Degree in Industrial Engineering, Business, Technology Management or related fields
• Proven leadership, communication, and collaboration skills, with ability to influence senior stakeholders.
• Exceptional storyboarding and presentation skills to simplify complex concepts.
• Structured problem-solving and critical thinking capabilities.
• Able to drive creative solutions, with proven ability to think ‘outside of the box’ and work in ambiguous, cross-functional environments.
• Strong analytical skills to assess end-to-end process impacts.

Nice-to-have: 

• Strong strategic thinking and the ability to influence and partner with senior leaders
• Experience working with operations teams and process management
• Experience with Lean, Six Sigma, or similar process improvement methodologies
• 4 years + experience
• Ability to drive creative solutions and work in ambiguous, cross-functional environments.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Adaptability, Analytical Thinking, Commercial Acumen, Communication, Critical Analysis, Critical Thinking, Decision Making, Design Thinking, Group Problem Solving, Long Term Planning, Organizational Change Management, Process Engineering, Professional Presentation, Strategic Thinking

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-082026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.