At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

The role of an ESG Expert is crucial for steering the organization towards sustainable success. This professional is not only a steward of the company’s environmental, social, and governance commitments but also a strategic partner in integrating these principles into the core business model. By collaborating with various departments, from communications to health and safety, and engaging with stakeholders, the ESG Expert ensures that the company’s operations and brand resonate with the values of responsibility and ethical practice.

The ESG Expert’s work is important in navigating the complex landscape of global regulations and societal expectations. They play a key role in developing and executing programs that address critical issues such as climate change, social equity, and corporate accountability. As a result, they help the company to mitigate risks, attract and retain talent, and secure investor confidence by demonstrating a clear commitment to ESG principles. Ultimately, the ESG Expert elevates the company’s reputation and contributes to its long-term viability, making this role indispensable in today’s business world.
 

Key responsibilities:

• ESG Strategy Development and Implementation: Craft and oversee comprehensive policies and procedures that align with global sustainability goals and regulatory requirements. Actively contribute to the development and implementation of the global ESG strategy.

• Regulatory Compliance: Ensure the company’s adherence to the new CSRD regulation, including reporting and disclosure obligations. Follow the changes in the regulatory frameworks.

• Risk Management: Identify and assess potential environmental and social risks, and develop mitigation strategies.

• Performance Monitoring: Track and report on ESG performance metrics, making recommendations for continuous improvement.

• Cross-Regional Coordination: Work closely with regional teams to implement ESG initiatives and ensure consistency in practices and reporting.

• Community Program Leadership: Lead the Bippers4Community programs, BippupTeams, and BipupTime programs on a global scale.

• Foundation Management: Lead and manage the Infobip Foundation, including financial administration, regulatory reporting, and leading monthly meetings.

• Regional CSR Management: Manage the regional CSR groups and provide support throughout the year with the aim of increasing social impact contribution in the regions.

• Global ESG Program Leadership: Lead various global ESG programs and projects as required with continued business growth.

• Stakeholder Engagement: Communicate effectively with internal and external stakeholders about the company’s ESG performance and goals.

• Training and Development: Provide guidance and training to employees on ESG-related matters to foster a culture of sustainability.

• Stakeholder Liaison: Liaise with internal and external stakeholders in meeting the ESG objective and increasing brand awareness on a global level.

• Cultural Adaptation: Adapt messaging and initiatives as required according to local business conditions and cultural context.

• Brand Promotion: Identify brand building opportunities to promote the brand through strategic and social initiatives on a global level (e.g., media relations events and deliverables suitable for print, digital, electronic, and broadcast media).

• External Representation: Find opportunities and represent the Infobip brand externally.
   

Skills:

• ESG Commitment: A strong commitment to staying informed about evolving ESG trends and regulations, demonstrating a proactive approach to learning and adaptation.

• Passion for Impact: Demonstrable interest and passion for social and environmental impact, aligning personal values with the ESG agenda.

• Organizational Skills: Exceptional organizational and execution skills, capable of handling multiple tasks efficiently in a fast-paced environment.

• Communication: Excellent written and verbal communication skills, ensuring clear and effective exchange of information.

• Attention to Detail: High accuracy and attention to detail, ensuring all aspects of work are performed with precision.

• Proactive Approach: An organized self-starter and solution-first thinker, able to initiate and follow through on projects independently.

• Stakeholder Management: Exceptional skills in managing both internal and external stakeholders, fostering strong relationships and collaborations.

• Teamwork: A positive and team-oriented attitude, excelling in teamwork and cross-group collaboration.

• Project Management: Ability to manage multiple projects and priorities in a fast-paced environment, maintaining focus and delivering results.

• Language Proficiency: Full professional fluency in English and Croatian, enabling effective communication in a multilingual setting.
  
  Qualifications:

• Bachelor’s or Master’s degree in Environmental Science, Sustainability, Corporate Governance, or a related field.

• Proven experience in ESG strategy development and implementation within a global organization.

• Familiarity with international ESG standards and frameworks.

• Strong analytical skills and the ability to interpret complex regulatory requirements.

• Excellent communication and coordination skills.

When you become a part of Infobip you can expect:

• Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

• Learn as you grow! – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

• Connect globally. – Work with people from all over the world. We put the “global” in globalization.

• Pay & perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

 

Talk about a balanced lifestyle!

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