Field Services Engineer - Jeddah

Posted:
11/19/2024, 3:44:03 AM

Location(s):
Riyadh Region, Saudi Arabia

Experience Level(s):
Junior

Field(s):
IT & Security

Work Flexibility: Field-based

What You Will Do

  • To troubleshoot company products and provide technical support to internal and external customers

  • To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed

  • To undertake the testing of company products and provide fully completed test and service reports

  • To perform installation, setup and upgrades on company products as required.

  • To fulfil Service Contracts with planned Preventive Maintenance visits.

  • To ensure timely follow-up on all tickets / work orders

  • To work with the appropriate support functions as well as the customers to schedule customer visits

  • To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

What You Will Need

Required:

  • Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)

  • Fluency in both spoken and written (technical and medical) English and local language 

  • Min 1 year of relevant experience

  • Strong technical and analytical skills

  • Strong communication skills

  • Computer skills / literacy

Preferred:

  • Basic IP Networking knowledge

Travel Percentage: 90%