We are seeking a responsive and resourceful team member to join our Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

Key Responsibilities:

• Dealership Support
• Respond to dealership inquiries and questions following training and go-live.
• Assist users in resolving errors or system-related issues in a timely manner.
• Direct complex or specialized inquiries to the appropriate internal resources.
• System & Ticket Management
• Utilize Zendesk to track, manage, and document support tickets and resolutions.
• Monitor trends in support requests to identify potential training or system gaps.
• Cross-Team Collaboration
• Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues.
• Collaborate with IT and functional teams to escalate and resolve technical problems.

Qualifications:

• Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Familiarity with inventory processes and dealership operations is a plus.

Additional Information:

• This is a post-implementation support role with potential for extension or transition into a permanent support or training position.
• Travel to Minnetonka, Minnesota for quarterly meeting.
• 12-18 months, temporary or project-based role with potential for extension based on project needs.

Why Culligan?

• • Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
  • Career growth opportunities through training and development.
  • Competitive base pay, commission, and bi-annual employee incentives.
  • 401k with employer match.
  • Collaborative and innovative work environment