Job Title: Benefits Account Manager

Department: Employee Benefits - New Jersey Platform

Location: Iselin, NJ

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Responsibilities:

• Establish, develop, and sustain professional relations with internal staff, carriers, and clients.

• Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration and ongoing communication

• Respond to client questions and issues while maintaining appropriate client files

• Manage enrollment and educational material under the direction of the Account Manager.

• Manage Retiree medical and COBRA notifications when assigned

• Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.

• Provide timely updates to client and carrier requests

• Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.

• Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.

• Assist in identifying inefficiencies and areas in need of improvement.

• Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census).

• Oversee preparation, development and release, of assigned account RFP’s

• Release all renewal marketing timely to respective Carrier’s/TPA’s.

• Track marketing responses and follow up base on delivery date.

• Review all proposals confirming responses match the requested products requested.

• Spreadsheet client financials for review with the Account Manager.

• Perform other duties when necessary to support assigned Account Manager.

• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.

• Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution. Involve Account Manager when necessary or additional guidance is needed.

Requirements:

• 2-5 years of experience working in employee health benefits or insurance benefit information.

• Work effectively and efficiently within strict deadlines as part of a team.

• Strong organization and time management skills.

• Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.

• Strong knowledge of Excel and experience navigating online systems.

• Excellent interpersonal, analytical, and written communication skills.

• Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.

• Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.

• Experience in developing educational and training materials for open enrollment meetings.

Education/Experience:

• College degree or 3-5 years equivalent professional experience in group insurance

• Life and Health License required.

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option           

• Opportunities for Growth

• Parental Leave

• Generous time away