We are seeking a dynamic Field Service Coordinator to join our team. Reporting directly to the Operations Manager, you will play a crucial role in ensuring service compliance with our client's contract terms within a designated territory comprising approximately 20-40 apartment communities.

As the Field Service Coordinator, your primary responsibility will be to meticulously monitor completed work at our client locations, ensuring timely completion and adherence to contract terms. You will conduct thorough inspections, verifying compliance, and providing regular status updates to both internal teams and clients.

Your expertise and insights will be highly valued in this role, as you will have the opportunity to suggest and implement process improvements to enhance our operations. Your recommendations on enhancing our processes and the effective placement of independent contractors will directly contribute to our overall success.

This position holds significant importance in our field service operation, as your efforts will directly impact client satisfaction. By ensuring service excellence and maintaining compliance, you will play a vital role in building and maintaining strong client relationships.

Hourly Range: $21.00 - $23.50

Schedule: Monday - Friday, 8:00AM - 5:00PM with a rotating Saturday. Shifts may vary depending on business needs.

Mileage Reimbursement: Monthly variable mileage reimbursement

Responsibilities:

• Responsible for working with 20-40 properties at a time to ensure our delivered services comply with customer requirements and expectations
• Perform daily visits to work locations to verify job status
• Communicate with and follow-up with properties regarding job details to ensure client satisfaction
• Keep detailed records of site visits to ensure consistency and accountability
• Support process improvements by providing recommendations to streamline service processes in ways that heighten quality standards and ensure consistency
• Work with independent contractors to schedule necessary repairs or touch-ups.
• Provide client specifications and standard expectations to our independent contractors
• Communicate with management any escalated issues or potential service issues
• Responsible for correcting unsafe conditions in service areas and reporting any conditions that are not correctable to management immediately
• Assist the Field Service Managers with any daily problems within assigned communities
• Performs other duties, as assigned

Qualifications:

• High school diploma or GED equivalent required; Quality Assurance Technical Certificate preferred
• Bilingual (English / Spanish) required
• Strong assessment, data collection and analytics skills
• Strong problem-solving skills, needs to be an adept problem-solver, skilled at proposing and implementing solutions to process and service issues
• Effective communication skills, both verbal and written
• Strong attention to detail, organization skills and ability to multi-task
• Must have a commitment to service excellence with a friendly and positive attitude
• Excellent work ethic, integrity, and sense of accountability
• Ability to manage stress and adapt to changing environment, comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands

Physical Requirements and Special Conditions of Employment:

• Ability to operate a motor vehicle in a manner consistent with local and state rules and regulations and company policy
• Ability to lift up to 50 pounds
• Ability to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulder
• Ability to work outdoors and be exposed to hot and cold temperatures
• Valid driver license and good driving record
• Flexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

• Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
• Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
• Paid Time Off: Up to 15 days of PTO per year. Plus take advantage of 10 paid holidays, one floating holiday and one dedicated volunteer day to make an impact!
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.