Job Summary

The Vice President of Service Line Operations establishes policies and operational procedures to ensure the efficiency of care provided at assigned medical group locations. Vice President of Service Line Operations supports strategic planning, marketing, operations, financial management, quality initiatives, regulatory compliance and system integration in areas of responsibility. Vice President of Service Line Operations consistently demonstrates the development of a culture of continuous process improvement. This role assures that a high quality of service is provided to patients and physicians, and that all activities are in accordance with the mission, objectives, and standards of care for Corewell Health Medical Group and the health system.

Essential Functions - Vice President of Service Line Operations

• Executes plans for operational structure and staffing. Leads the EPIC operational transformation including standardization of work processes to support our integrated delivery of care model. Provides key input into recommended structure, staffing configuration and provides input into the development of the strategic operating plan.

• Creates scorecard metrics for assigned departments and divisions. Partners with other strategic leaders to create detailed, actionable productivity reports and feedback reports to operational leaders. Partners with medical leadership to create and monitor physician performance standards, measures and feedback. Acts in concert with other key constituency groups and promote integration with other members of the system.

• Leads patient care flow and perception initiatives to drive a patient centric organization. Ensures operating compliance with all quality and risk requirements for physician practices within areas of responsibility. Organizes, coordinates and integrates practice management systems with a particular focus on billing, staffing, office operations, information systems, management development, and marketing. Develops and achieves business goals that include establishing and maintaining quality and safety standards for areas of responsibility.

• Maintains current knowledge of how changes in the health care environment affect physicians and their practice. Leads the identification, development, implementation, and monitoring of all clinical service programs (service lines) for areas of responsibility.

• Provides direction and support to physicians, mid-level providers, management, and associates to ensure effectiveness and efficiency. Selects, develops, and evaluates management, physicians, and mid-level providers. In collaboration with other system administration members, identifies and actively recruits additional physicians and allied health providers.

• Participates on committees as requested, leads organizational efforts to achieve mission and vision of the Corewell Health Medical Group. Identifies, recommends, develops, and updates strategic long and short-range plans to support Corewell Health Medical Group strategy.

Qualifications - Vice President of Service Line Operations

• Required bachelor's degree or equivalent in business, health care administration or related field.

• Preferred master's degree or equivalent.

• 10 years of relevant experience leadership experience Required.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.