General Information

Position: Legal Triage Analyst - English Speaking - CL13

Location: Remote - subject to change at short notice

Contract: Full-time role 40 hours per week

Work Hours: Friday to Tuesday 8.30 am to 5.30 pm - subject to change

For internal applicants, the type of contract will remain unchanged. 

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Main Responsibilities Accountabilities.

• Validate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond or support in response to inquiries and/or escalations which may be generated by including but not limited to external third parties, Client or Accenture.
• Become an established subject matter expert for policies and procedures in scope for Accenture.
• Understanding and checking validity of tickets under client supervision for cases following client processes and procedures.
• Complying with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Assigned and accountable for workable solutions and processes within a specific area of responsibility.
• Escalating production issues to Operations Manager or client Point of Contact

​Indian market Knowledge:

• Experience in handling Legal Process written in English language.
• Knowledge of understanding Legal Processes, Jargons, abbreviations etc used by Govt Departments in criminal investigations and court judgements.
• Understand local dynamics of government’s Law enforcement departments with understanding of ‘Federal vs State’ criminal justice departments of India.
• Experience in managing Social Platform (Eg- Facebook/LinkedIn/Twitter etc) , more specific knowledge in ‘Community Operations’ and 'Trust & Safety' domain of social media.

WHY ACCENTURE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

• Strong coping, emotional resilience, and stress management skills
• Excellent comprehension, communication, skills in English language.
• Understanding of Hindi language will be advantage.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations shifts and non standard work hours
• Flexibility in meeting changing business needs in a fast paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Available to work during weekends and public holidays in Friday to Tuesday shift.

Basic Qualifications:

• Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement      

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.