WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

 

WHY BOX NEEDS YOU

We are looking for a highly motivated GTM Operations Analyst to join our Global Go-to-Market (GTM) Operations team. This individual must be proactive, extremely well organized, and solution oriented. Success in this role will leverage their understanding of technology and business acumen to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.

 

WHAT YOU'LL DO

• Partner with GTM leadership to support strategic initiatives and functional enhancements and optimization projects for Box’s sales tech stack including Salesforce, Salesforce Territory Planning, Outreach, Gong, ZoomInfo, DemandBase, LinkedIn Sales Navigator, GradientWorks, and other industry leading technologies.

• Leverage expertise in sales best practices to identify opportunities for optimizing Salesforce that will have transformational impacts on Box’s scalability.

• Document technical requirements for system and process enhancements to ensure successful execution of top business objectives.

• Support the Salesforce ticket queue to ensure timely delivery of solutions for the business. Resolve systems bugs or issues as needed, working with key cross-functional teams including Enterprise Systems, Business Analytics, IT, Sales, Marketing, and Customer Success stakeholders.

• Ad hoc support for run-the-business Salesforce changes including: new or updated permissions sets, flow or validation rules.

• Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams.

 

WHO YOU ARE

• 2+ years of experience with the technology or software as a service (SaaS) industry

• 1+ years of experience in sales operations and/or Salesforce.com administration (Salesforce Admin certification preferred)

• Solid experience with implementing and administering SaaS based productivity tools

• Self-starter, highly analytical with sound decision-making skills

• Experience working in high-growth, performance focused environment

• Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments

• Strong belief in the value of customer service and stakeholder management

• Passionate and curious about finding new ways to use technology to improve business processes

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

 

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

 

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.