Project Role : Delivery Lead
Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Seeking an experienced IT Service Delivery Lead with a proven track record for management and support of end-user computing services, including messaging & collaboration support, for a large enterprise environment. This role requires strong leadership, strategic planning, and technical expertise to ensure the delivery of high-quality services that meet the needs of the organization. Technical Proficiency: o Extensive knowledge of end-user computing technologies, including Windows, macOS, SCCM, Intune, Image management, Application packaging, mobile device management (MDM), citrix and AVD. o Proficient in messaging and collaboration tools such as Microsoft Exchange, Office 365, Microsoft Teams, One drive, Zoom and Webex. o Knowledge of managing Experience management and Desktop engineering. o Strong understanding of network infrastructure, security, and cloud services. Roles & Responsibilities: o Proven ability to lead Delivery of IT Managed services to large enterprises. o Responsible for managing the delivery of large, complex projects using appropriate frameworks. Collaborate with sponsors to manage scope and risk. o Drive profitability and continued success by managing service quality and cost. Proactively support sales through innovative solutions and delivery excellence. o Communicate effectively with users, team members, and senior management. o Ability to present complex technical information to non-technical stakeholders. o Strong customer service orientation. o Ability to think creatively and innovatively to solve problems and improve services. o Enthusiasm for exploring new technologies and methodologies. o Ability to build and maintain strong working relationships with a variety of stakeholders. o Negotiation and conflict resolution skills. o Engage with multiple teams and responsible for team decisions. Additional Information: - The candidate should have a minimum of 18 years of experience in IT Service Delivery. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.