Work Location:

Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

We are where Physical Meets Digital. Our team collaborates with all lines of business groups, Enterprise Real Estate and Technology teams to deliver a seamless technology experience for our colleagues in our Retail locations, Campus offices and home offices across North America. We also deliver a conferencing and event service for our colleagues, supporting in person and virtual meetings and event capabilities across North America, including conference centers and exclusive executive events.

Job Description

The AV Support Technician's prime function is to provide audio and video technical support both for virtual events and in person events across the TD Conference facilities in multiple locations within the region. These facilities include multiple conference rooms with varied capacity as well as common and support areas.

Your job is to provide on-site support and enable meetings at these conference centers,  remote support and the setup and coordination of virtual meetings. Your role will also require work to standardize an Enterprise Event model service.  You will administer, configure and operate systems supporting the various spaces. You'll be asked how to display two or more simultaneous images and accept audio from any available sources. You will ensure support and maintenance are completed. People will use terms like 'guru', 'master', and 'Jedi'!

You are capable, knowledgeable, professional, and can show grace under pressure when required. You think ahead and prevent issues but also remain calm in a crisis. People expect you to arrive early, double-check, and do what it takes. Success means preventing disaster and rescuing the ill-prepared! Your explanations put presenters at ease and your sense of humor dissolves stress. People ask for you by name because your reputation precedes you. You know the audio/video gear conceptually and physically and you have service vendors on speed-dial! Every day is a new adventure: some days will start at 7am and some will end after 6pm. You are polished, great with people, and love to learn. And when the client's not happy, you make it right or find someone who can.

Responsibilities

• Onsite (100%) – Occasional overtime work may be required
• Prepare and prevent technical and presentation issues (proactive)
• Manage and Resolve technical issues (reactive)
• Collaborate with conference centre users, staff, vendors, etc.
  • Example: receiving and routing in-advance content, videos, etc.
  • Example: establishing a process to assist users in requesting firewall ports be opened when needed,
  • Example: assisting TD Multimedia staff engaged in production-level events,
  • Example: acting as a resource for third-party AV vendors
• Communicate based on your audience (all levels from entry to CEO)
• Develop and expand technical skills (e.g. IP Networks, AV, TelePresence, Webex etc.). Create standard process to build out an Enterprise model, driving change
• Coordinate with vendors
• Share what you know and constantly learn from others, and
• Other duties as assigned.

Success in this role: all AV resources are working, users understand how to use the technology, ad hoc issues are resolved rapidly, you have complete understanding of all gear in the conference centers, vendors are engaged crisply and are managed appropriately, stakeholders get frequent and clear updates on matters concerning them, and users expectations are exceeded.

This position offers benefits including mental challenge, technical challenge, relationship management, vendor management, skill development, growing reputation and network, and executive exposure. This role would be helpful in preparing for future opportunities in IT operations, IT delivery, IT Service Desk, vendor management, or service management.

This position currently reports to the Senior Manager, IT Operations  

Job Requirements

Experience

Ideally, you have…

• Managed Events in an AV technology support role
• Coordinating and scheduling events experience  
• Event AV productions and setup
• Provided customer technology 'white glove' support
• Worked with AV technology
• A good understanding of Audio/Video and TelePresence technology
• Experience with virtual meeting technology (ie: Cisco WebEx)
• Experience of client-facing responsibilities in a corporate environment

Knowledge

Ideally, you know about…

• AV vendor technologies (Crestron Processor, X-Panels, DM Matrix,  Q-SYS, Shure, Brightsign, Danter TRansmitters/Receivers)
• Basic IP networking, wireless technologies
• Webex Meetings and Events management and troubleshooting
• TD organization and processes

Skills & Abilities

Ideally, you can…

• Provide FANTASTIC customer service
• High level of organization and time management skills
• Anticipate (e.g. expectations, perceptions, concerns, etc.)
• Manage multiple issues at the same time
• Manage your time and activity during both slow and high-urgency periods
• Develop process to become increasingly proactive and effective
• Work effectively both with others and alone

Stick with an issue until the customer is happy, and Maintain a sense of humor.

#LI-Tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet