As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.  Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.   As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.  
ONESOURCE Indirect Tax is a leading mission-critical global tax automation software relied upon by 10,000+ clients and 150,000+ users worldwide. In fact, 87% of the Fortunate 100 companies uses ONESOURCE for their tax automation needs.  
You will be a key contributor in reaching our mission to be the most reliable and secure indirect tax platform in the world and provide exceptional service to our clients. You will part of a global team of engineers providing exceptional support to our customers, and implement initiatives that improve the reliability, performance, and security of our SaaS platform. 

About the Role

In this opportunity, you will: 

• Be an Agile Person: Strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines. (May need to work extended hours based upon business criticality.)
• Be a team player: Collaborate with development, support, architect and monitoring teams to deliver different tasks. 
• Be an Effective Communicator: Through active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments
• Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, partner with cross functional and remote teams
• Participate in on-call/shift rotations: When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident. Maintain end-to-end security ensuring that we meet best practices standards
• Be curious and innovative: Keep up-to-date with emerging cloud technology trends, especially around DevOps
•  Learn and understand Indirect Tax products and their functionality.
• Provide product support for suite of application in Indirect Tax portfolio.
• Debug product issues and drive it until resolution. 
• Coordinate and escalate to internal teams within defined timeline. 
• Perform required application maintenance tasks.
• Perform production and non production releases actions.
• Deliver ad-hoc activities and execute assigned tasks. 
• Drive improvement for product availability, stability and make improvements for continuous and proactive monitoring
• Create relevant documents and revise exiting documents as change flows. 
• Seek out improvements for efficiency and reliability through effective use of automation

 
About you
You're a fit for the role if you: 

• Have excellent knowledge and understanding of AWS / Oracle cloud infrastructure. (required)
• Have good knowledge and understanding of Docker (In ECS / EKS). (required)
• Have basic knowledge and understanding of CICD (continuous Integration and continuous delivery) concepts. (required)
• Have excellent knowledge and understanding of Linux / Windows operating system, Java based Application / JVM, Relational databases / SQL commands   (required)
• Have excellent knowledge and understanding of Datadog Monitoring / similar monitoring tools(required)
• Have basic knowledge of Python and/or, Bash  (required)
• Familiarity with infrastructure as code
• Able to troubleshoot complex integration within defined timelines. (required)
• More than 5 years of experience in handling production support for enterprise class application.
• More than 5 years of experience in deploying applications and infrastructure in CICD framework.

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What's in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.