Job Summary:

SENIOR PRODUCT MANAGER, FESTIVALS

Location: Toronto, ON

Division: Ticketmaster NA – Festivals & GA (Front Gate Tickets)

Line Manager: VP, Product – Festivals & GA

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

This role consists of being the voice for our festival clients and will be responsible in gaining a deep understanding of festival persona needs and using this expertise to shape future products.

This individual will build strong relationships with festival experts across the global business and will be responsible for translating and collecting user needs/gaps, pre-empting future needs, creating business cases, prioritizing and ensuring forward momentum of these items through the product organization. This person will influence large, multi-disciplined proposal teams and coordinate the formulation of solutions while integrating products and services required to meet client needs. They may lead multiple opportunities concurrently, although typically in different stages of developmental maturity.

This is an excellent opportunity for a technically minded ticketing professional to join the Festivals & General Admission team at a thriving time for our business. This role is focused on the festivals business globally, irrespective of the local ticketing platform, and the right person will be required to demonstrate a high level of self-initiative, focus, detail orientation, and flexibility while closely collaborating and effectively communicating with varying levels of stakeholders with fluctuating levels of technical backgrounds.

WHAT YOU WILL BE DOING

• Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts.

• Create, refine and escalate KPI driven, value backed business cases for prioritization, ensuring forward momentum.

• Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines.

• Identify and communicate market trends, opportunities, and competitive product threats.

• Drive solution development strategy based on competition, market dynamics and emerging technologies.

• Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved.

• Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies.

• Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally.

• Clearly support others by providing honest, open, two-way communication and feedback

• This role may include significant travel and time on site at festivals.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 7+ years of product management experience, with exposure both to front-end user experiences and backend processes.

• Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology and Ticketmaster’s product.

• Demonstrate successful delivery of multiple product cycles in an agile environment.

• Must be entrepreneurial and have excellent, executive-level communication.

• Must be capable of managing multiple projects simultaneously.

• Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry.

• Be highly analytical and curious – you should be driven to know whether a product is working, and why.

• Bachelor’s degree or equivalent experience, MBA a plus. 

YOU (BEHAVIOURAL SKILLS)

• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.

• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.

• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

• Inquisitive – A forever student, always seeking to learn and grow with and from your peers.

• Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.

• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. #LI-HYBRID