It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

A customer-oriented service representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.

Call Center Objective: To serve Rock Dental Brands clinics by scheduling as many patients as possible and providing required information while maintaining a positive patient experience.

Job Duties

• Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.

• Maintain exceptional call quality and quantity standards

• Schedule patient appointments

• Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.

• Works routine claims in non-technical mailboxes as assigned.

• Outbound calling to assist clinics with scheduling

• Attend and contribute to team huddles and team meetings

• Any other duties as assigned

Qualifications

• Professional, outgoing, friendly demeanor

• High school diploma or the equivalent

• Basic computer skills

• Ability to multitask

• Excellent verbal and written communication skills