You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Desktop and Mobility Engineering analyst is a multifunctional team player, client advocate and solution designer.  Analysts solve complex business problems using industry leading technology tools and innovative design approaches, focused on productivity and collaboration to deliver world class end user experiences. 

As subject matter expert, product steward and technical lead, they are information technology thought leaders that design, consult, deploy, support, and maintain an array of technology vendor products and solutions.

These skills are a requirement of the role:

• Expert Experience managing browsers, Edge, Chrome
• Expert Cloud Managed Chrome Browser
• Experienced with setting policies with InTune
• Experience with setting policies with GPOs

What you will do:

• Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap
• In the functional role of product steward, accountable for a suite of desktop applications that extend platform capabilities, ensuring that these products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business
• In the functional role of subject matter expert, manage the engineering artifacts and roadmaps,  pro-actively identify service improvement opportunities and feature enhancements and resolve team and/or individual technology knowledge gaps
• In the functional role of technical lead, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
• Additionally :
  • Develop and maintain design specifications that meet technical, functional and non functional requirements and conform to service definition, geographical requirements, and architecture & security standards
  • Design and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment
  • Maintain documentation on all technical services and solutions in compliance with accepted service design standards
  • Communicate frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
  • Work with operational support teams to collect, analyse and report on incident and problem data with a view on continuous improvement, and capacity management
  • Interact with various engineering and technical support teams across the information technology organization including networking, servers, storage, security, service desk and front line support.

What you need to succeed:

• University degree/college diploma in related discipline(s) or equivalent work experience, and/or 7+ years of industry experience in the IT industry
• Expert understanding of Active Directory and group policy objects and federated services
• Experience in desktop management and desktop operating system support
• Strong understanding of PC hardware integration processes, procurement and deployment
• Mobile Device Operating systems : Android, iOS, Blackberry OS, Win10
• Familiar with Windows Server
• Experience with eMail and collaboration services including IBM Domino, Microsoft Exchange, Microsoft Sharepoint, Confluence Wiki, Microsoft OneDrive
• Expert in Mobile Device Management (AirWatch, Intune)
• Familiarity with integrating Enterprise EMessaging platforms (Lotus Notes, MS Exchange) for mobile environments
• Proven troubleshooting and problem solving skills

Preferred skills

• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including Estimation, project sizing and project management
• General knowledge of networking, servers, storage and data security concepts
• Broad multi-platform and multi-industry experience
• Experience with Entra ID and Intune
• Familiarity with additional classes of end user computer platforms (Apple, Linux, iOS, Android)
• Current MCSE certification
• Experience with Citrix, VMware, AWS Workspace
• Experience in desktop management and desktop operating system support for Win10 and Win11
• Expert understanding of PC hardware integration processes, procurement and deployment
• Mobile Device Operating systems : Android, iOS, Mac, Windows
• Familiar with Windows Server
• Proven troubleshooting and problem solving skills

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years.  No exceptions, please. 

# LI – SJ #LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

84,000/84 000 - 138,000/138 000

Job Category:

IT - Technology Services

Posting End Date:

08/10/2024