At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes

• Processing of incoming requests for service in a timely and efficient manner.
• Take full responsibility in all actions required to resolve the customers queries including collaborating closely and getting results with other teams until full request criteria is satisfied.
• As a key deliverer of AIAs customer experience it is important to be knowledgeable in all aspects of AIA products and processes as applicable at this level and are professional in all interactions incorporating phone, email, and postal methods.
• The Existing Business Customer Service Consultants provide information, and process requests from different customer channels. To take all practicable steps to see beyond the service request and ensure full needs of the customer and delivering the services, with mentorship of people manager or team leader.
• Process all Life change requests received as per stipulated requirements.
• Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational requirements.
• Ensure that the agreed Individual processing Turn Around Times are met or exceeded in timely manner.
• Forward thinker in ensuring all required task and activities are recorded in relevant system accurately and promptly.

Job Requirements

• Education: Bachelor Degree, Post Graduate, Professional Degree from Business Management or relevant background.
• Experience: At least 2 years of experience in Insurance Operations. Fresh graduates are encouraged to apply.
• Customer oriented, self-motivated, proficient in Microsoft Office
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday)
• Candidate is encouraged to commit and follow New Zealand working hour.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.