Posted:
5/20/2025, 5:00:00 PM
Location(s):
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Wilayah Persekutuan Kuala Lumpur, Malaysia
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Business & Strategy
If you are looking to excel and make a difference, take a closer look at us…
The Senior Executive, SR Service Request is responsible for the accurate and timely review, maintenance, and approval of service requests submitted by business banking customers through their business online banking profiles, ensuring productive handling.
This role reports to the Manager - Group Operations (Alternative Channels - Service Request).
Key Responsibilities and Accountabilities:
Functional (job responsibilities)
Review service request forms to ensure they are filled and signed according to standards set by the organization
Process (review, maintain and approve) service requests according to standards set by the organization and within stipulated time frame.
Proactively ensure all assigned tasks are completed within the agreed time frame by effective communications and collaborations with customers, managers, team members, and all other staff within the organization.
Comply with rules, regulations and standards set by the organization and its governing bodies.
Jobholder Requirements
Malaysian citizen.
Education/Qualification
Degree/Diploma in any discipline.
Experience/Requirements
2 years and above work experience in customer service operations / banking / finance / accounting positions.
Proficient in basic MS Office functions.
Working proficiency in business communication especially via email.
What’s next?
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Website: https://hlb.com.my/
Headquarter Location: Kuala, Kalimantan Barat, Indonesia
Employee Count: 251-500
Year Founded: 1905
IPO Status: Public
Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management