About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Community Lead really do? Think of yourself as someone who will exude energy, friendliness, creativity, and collaboration, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Community Lead.

As a Community Lead, you will be the first point of contact for TaskUs for our Community Ambassadors. You will provide administrative support across the organization while supporting and leading your team. They will have great leadership skills to oversee the office management tasks and a small team of 2+ Community Ambassadors.  They will assign work, provide direction, and ensure tasks are completed, as well as monitor the performance of their team and provide feedback and performance evaluations. The Community Lead would manage the external vendor relationship with regard to the site and employee participation. They will be responsible for a variety of financial records such as petty cash funds, purchase orders, and check requisitions, while providing input into budget formulations.  They will maintain our client and program information using spreadsheets or database software.

As a Community Lead, you will:

First Point of Contact for Community Ambassadors:

• Handle a set of Community Ambassadors

• Offer guidance, support, and clear communication to ensure they are well-equipped to fulfill their roles.

Administrative Support:

• Responsible for overseeing a range of administrative functions that support the smooth operation of the organization.

• This could include everything from managing schedules and supplies to ensuring compliance with internal policies.

Leadership and Team Management:

• Leadership skills are critical in this role as you'll oversee a small team (usually 2+ Community Ambassadors). This includes:

  • Assigning tasks and ensuring they are completed effectively.

  • Providing direction and guidance to maintain high standards of work.

  • Monitoring the performance of your team members, giving feedback, and conducting performance evaluations.

  • Supporting the development and growth of your team, fostering a collaborative and productive work environment.

Vendor Relationship Management:

• In charge of managing relationships with external vendors, which may involve negotiating contracts, handling services for office management (such as maintenance, supplies, or events), and ensuring that vendor services align with the company’s needs and standards.

Financial Responsibility:

• Handling financial records like petty cash funds, purchase orders, and check requisitions.

• Provide input during budget planning, ensuring that the budget reflects the needs of your team and community-related initiatives.

Data and Program Management:

• Maintaining and updating client and program-related data using spreadsheets or database software. This data management ensures transparency, accuracy, and organization of essential information related to community activities and broader company programs.

Do you have what it takes to become a Community Ambassador Lead?

Requirements:

• At least 3+ years of administrative and/or hospitality experience

• At least 1 to 2 years of supervisory experience.

• High level of Emotional Intelligence and can keep up with changes and new directions.

• Ability to de-escalate high level situations among other departments.

•  with intermediate knowledge of Microsoft Office and an understanding of the Google Suite would be a plus

• Capable of working with different nationalities and cultures.

• Understand the business needs from the planning stage, execution on or during the request until expectations are met.

• Operates with excellent customer service to requestors while Doing More with Less.

• Must be up to date on the current trends of their LOBs. 

• Ability to work in a fast paced environment in a very calm and professional manner. 

• Extremely good communication skills in writing emails, etc.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.