Job Description
Working closely with and reporting to Project Managers and Technical Manager, the candidate will be responsible for bringing Quality to Salesforce projects by understanding the requirements, design and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. Candidate will contribute to standardise the growing QA practise and be a lead atleast one of Salesforce products. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

Required Skills

• 6+ year of experience working as a Quality Assurance Engineer  
• Testing against feature stories (with or without defined requirements) 
• Documenting test results in a structured, detailed fashion 
• Browser/device testing, API testing 
• Developing QA plans for features or projects 
• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the  process and usage of tools like JIRA 
• Lead QA independently on a project 
• Present the QA Test Plan on a project 
• Manage a UAT on a project 
• Atleast 2 Salesforce certification other than Admin 
• Plus point - Knowledge on Einstein Chatbots and IVR 
• Plus point - Experience in automation testing using any tool  

 Soft Skill Requirements 

• Experience in automation testing using any tool  
• Comfortable presenting remotely and in person to Manager level and below. • Comfortable leading user story grooming sessions 
• Comfortable speaking to what they built both internally and externally 
• Ability to comfortably speak to industry best practices and guide the client towards those best  practices 
• Highly organized 

Responsibilities

• Assessing requirements or features to identify areas to test 
• Writing test cases based on requirements, executing them, maintaining requirement  traceability, logging JIRA.  
• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT)  for defects and new requirements 
• Able to explain the UAT testing process to the customer 
• Reaching out within the team for clarification when you are unsure of how to proceed • Connecting with client /project teams to ask questions and follow up as needed , like issue  prioritization, and/or ask QA-relevant questions about wireframes, designs, or acceptance  criteria 
• Troubleshooting quality issues and modifying test procedures 
• Manage and communicate issues properly and support dev to fix and customer during UAT • Able to work on a multi-cloud project 
• Participate in UAT bug triage meetings 
• Mentor new hires and guide them with their tasks