Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

The Sales Operations Representative I position receives and responds to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Act as a “customer liaison” throughout the sales process. The Sales Operations Representatives customers include Account Executives and offices, Internal Departments, Non-Profit Organizations, Dealers, wholesale dealers as well as Corporate owned Retail stores, Joybird and other subsidiaries.

Job Description:

KEY RESPONSIBILITIES: • Handles multiple incoming call types based on training and business needs. • Respond to general non-phone tasks including email, postal mail, and faxes. • Partners with co-workers and supervisors to resolve any customer issues • Uses 10-15 computer systems/applications to enter orders, maintenance orders, process credits, estimate ETS dates, and provide general information about La-Z-Boy product. Systems include but are not limited to E1, RMS, Service Now, SOM etc. • Assists difficult customers and helps develops a solution. • Escalates problems or decisions to appropriate team members based on established guidelines and procedures when necessary • Initiates outbound communication (e.g., phone, email) to keep the customer informed of status and expectations • Acts as external Account Executive office when external staff is on vacation • ETS inquiries, order entry, order maintenance, general product information inquiries, production order kickouts, billing only invoicing SCOPE & IMPACT: Meets or exceeds performance expectations including call handling, email responses, quality, dependability and schedule adherence. Ability to impact department financial performance based on offering of discounts and recommendations on return good authorizations. Sales Operations is responsible for assisting ~ 3500 dealer locations, including wholesale and Retail, and 100 Sales Account Executives. MINIMUM REQUIREMENTS: • High school diploma or GED with 0-2 years of relevant experience or equivalent • Solid written and oral communications skills • Microsoft Office Suite, PREFERRED REQUIREMENTS: • Experience using standard La-Z-Boy customer support systems. SOM, E1, RMS, ASAP, SharePoint SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS/WORK ENVIRONMENT: Office environment / no specific or unusual physical or environmental demands. Nearly continuously required to sit, use repetitive hand motion, hear and listen, and seldom required to walk. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Job Description:

Weekly Hours:

40

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.