Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Proactive Tagging

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. Your role will involve accurately defining client issues and designing resolutions based on deep product knowledge. This position offers an opportunity to work with cutting-edge technology and make a significant impact in ensuring client satisfaction and system efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and inquiries. - Troubleshoot and resolve system or application-related problems, ensuring minimal downtime. - Collaborate with cross-functional teams to identify and implement process improvements. - Document and maintain accurate records of client interactions and issue resolutions. - Stay updated with the latest product knowledge and industry trends to provide effective support. - Assist in training new team members and sharing best practices. - Proactively identify potential issues and recommend preventive measures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with cloud-based applications. - Strong understanding of system or application troubleshooting methodologies. - Familiarity with ITIL framework and incident management processes. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills to interact with clients and internal teams. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Attention to detail and commitment to delivering high-quality support. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft 365. - This position is based at our Mumbai office. - A Proactive Tagging education is required.

Proactive Tagging

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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