What will be my duties and responsibilities in this job?

  Collaboration and Coaching – 75%

• Support training & development of new hires to promote an engaged and positive onboarding experience
• Serves as a subject matter expert with new hires after they attend training during nesting & during transition before it’s business as usual
• Collaborate with key stakeholders (Ops, Quality, L&D, WFM, etc.) to align on & execute new hire resource support requirements
• Conduct soft skills, client nuance, & CX trainings with new hire team members
• Develop new hire associates through mentorship & targeted coaching customized to individual need
• Assist with training of new systems, procedures, enhancements, etc.
• Works in a multi-client/multi-functional environment due to expanded knowledge and skill set
• On average this team supports approximately 20 new hires simultaneously
• Supports training and development across Customer Care with knowledge and expertise of 25+ clients currently of 4 clients within Insurance Tracking Customer Care
• Works in a multi-client/multi-functional environment due to expanded knowledge and skill set, shifting focus as needed
• Able to pivot and adapt quickly with minimal training and support

Performance Analysis & Material Development – 25%

• Modify & enhance training materials & approach to incorporate key areas of opportunity based on quality audits, survey feedback, customer/client feedback, etc.
• Partner with C&ES maintain alignment with client procedures & ensure that nesting materials accurately reflect the various client requirements 
• Maintain client access requirements for multiple clients and participate/complete all required client trainings.
• Partner with Customer & Employee Success Specialists to develop consistency with training materials, FAQ, & associate quick reference guides for both new hire & tenured associates 
• Identify opportunities to enhance employee experience and success

What are the requirements needed for this position?

• Bachelor’s Degree or equivalent experience preferred
• Must be PC literate (Excel, Word, PowerPoint)

What other skills/experience would be helpful to have?

• Experience in a coaching & development role
• Familiarity with developing and delivering presentations for/to various audiences
• Fundamental knowledge of company products and services

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Continue your career at Assurant. Learn how to apply.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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