Director of Product Management, Digital Experience.

GEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology.

As part of this once in a life-time opportunity to build and make a real impact, we are looking for an accomplished, customer obsessed and results-oriented Director of Product Management to drive our online and mobile experience serving millions of customers. This Product executive, as part of the newly formed Service team under Geico’s Chief Product and AI officer, will be at the helm of strategizing, developing, and enhancing the consumer journey through digital products. This pivotal role is centered around working backwards from customer and user needs to develop product strategy, roadmap, and execution of the roadmap. The leader will need to spearhead collaborations across multifunctional teams to craft and deliver solutions that resonate with consumer needs and contribute to the company's growth.

This role would be great for someone who is a builder, thrives in an ambiguous startup environment yet has deep product experience, seen scale while enjoying being a founding member of a new team to help shape the product organization.

This position is a hybrid role based either out of - San Francisco Bay area; OR Greater Washington DC Metropolitan (DMV) area.

Position Summary

In this role, you will work and partner with engineering, operations, sales , design and other product teams to reimagine and build GEICO’s Digital Experience to serve the customer service needs in the entire policy lifecycle. You will be a single-threaded owner to drive end-to-end experience across mobile app/web/desktop platforms, across all businesses and be business or platform agnostic.

Responsibilities:

• Strategically lead the product management team in defining and executing a unified vision for Mobile Native App (s), Mobile Web and Desktop experience in close partnership with our business and engineering teams.
• Provide thought leadership in defining product strategy while being focused on execution by rolling up your sleeves.
• Partner with UX team to drive a stellar experience for our customers.
• Work with stakeholders to create, prioritize and execute the product roadmap related to entire lifecycle of policy experience.  This includes experience related to onboarding, account activation & management, renewals, ID cards, policy changes, content and digital documentation, payments and billing etc.
• Lead cross-team planning with business, product, design and tech as well as be comfortable to present to C-Level executives.
• Become a recognized expert in the business on the product, the market, relevant technology and the competition.
• Establish and monitor OKR’s, key performance indicators (KPI) for product success, and adapt strategies as needed.
• Serve as a respected advocate of the business and voice of the customer in the business, building and sustaining relationships with business stakeholders and representing your peers in senior level meeting
• Build and lead a high-performing team of Product Managers, with a focus on hiring, developing and retaining great talent, and ensuring the Product Service team is a great place to work.

Basic Qualifications:

• 15+ years Product Management Experience including 10 years in product leadership positions with proven record of accomplishment
• Deep experience in building consumer facing online and mobile app products.
• Proven experience in managing all aspects of a building products throughout its lifecycle from concept to delivery to scaling.
• 8+ years leading, mentoring, and coaching product managers
• Experience using quantitative and qualitative data to inform design decisions and drive change

 

Annual Salary

$150,000.00 - $250,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.