Product Manager – Online Solutions

• Permanent Full-Time
• Sydney Location

Your business
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products of innovation.

Do Work That Matters

Merchant Solutions supports our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team is accountable for the development and optimisation of online acquiring solutions to deliver payment products and services to our customers where the cardholder is not present. We prioritise our customers above all else, relentlessly improving their experience and solving their unmet needs. We are looking for an experienced product manager, you will obsess over customers and strive to deliver better outcomes. You will have a growth mindset and a willingness to learn and take on new challenges. Ideally you will have eCommerce or payments experience. The Product Manager is responsible for risk management and an SME on changes rolled out by business partners.

More specifically you will;

Job Description

• Product Development: Deliver products and enhance existing products in accordance with relevant Group Policies and Standards.

• Product Management: Responsible for ensuring compliance with scheme requirements as well as relevant Group Policies and Standards.

• Risk Management: Responsible for proactively identifying, mitigating, and managing risks.

• Customer Centric Design: Responsible for understanding the needs of a customer including pain points, development of a product roadmap and ability to prioritise.

• Competitor Analysis: Understand the competitive landscape and product trends.

• Continuous Improvement: Manage change to continuously improve the product offering and processes to facilitate the overall customer experience.

• Stakeholder Management: Work closely with internal and external stakeholders, build a strong relationship and manage in accordance with relevant Group Policies and Standards.

Your Skills and Experience:

You’re an experienced product manager, great team player with a growth mindset and good communication skills. You have a passion for customer centric product design, meet some of our criteria and a willingness to learn the rest:

• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
• Experienced Product Manager with 3+ years of relevant experience in financial services and with proven all-round product management skills. Ideally you will have eCommerce or payments experience.
• Demonstrated success in leading and executing on project.
• Strong stakeholder engagement and management capabilities. Success in the role requires the ability to lead and influence without direct authority.
• Strong problem-solving capabilities – need to have the motivation and be comfortable with investigating and providing recommended options/solutions to complex problems and technical nuances.
• Experience working with a vendor to deliver product development.
• Comfortable with navigating ambiguity and ability to work flexibly through change.
• Experience working in an agile environment and enjoy collaborating with others.

Advertising End Date: 08/09/2024