Job Summary

The Clinical Liaison- Rehabilitation serves as the representative for the Acute Inpatient Rehabilitation Facilities (IRF’s) within the Endeavor System.   They educate the community, build referral networks, and cultivate physician and case manager relationships both internally (within Endeavor Facilities) and externally. The Clinical Liaison- Rehabilitation is responsible for completing timely and accurate clinical assessment and admission of patients including nursing, medical, therapy, and financial pre-admission screening of patients referred to the Acute Inpatient Rehabilitation programs.   The Clinical Liaison assesses patients’ needs, reviews medical records, and communicates with care teams to coordinate safe transfer of patients to the Inpatient Rehabilitation Facilities within Endeavor.

Responsibilities and Essential Functions

Builds strong relationships that help to grow business through an increase of referrals and admissions.  Markets IRF services both internally and external to organization. Determines and builds new referral opportunities. Serves as a personal contact to referring case managers and physicians. Monitors and resolves customer service issues between external customers and the hospital. Follows patients during their stay to assure smooth course and communication of care back to the referring physician. Works closely with the IRF Directors to bring in external/internal referrals to the Rehab Unit. Effectively utilizes all marketing channels available to grow business. Achieves specified admissions and revenue goals for IRF unit.  Maintain patient referral data in order to track success. Completes Preadmission screenings and other required documentation in compliance with CMS and regulatory requirements. Attends rounds and team meetings as necessary to facilitate relationship with providers and referral sources.  May initiate insurance approval process for IRF Admission, as well as update referral sources on status and coordinate peer to peer calls as necessary.

Qualifications (minimum requirements):

• Background in Nursing, Physical Therapy, Occupational Therapy or related Healthcare field.
• Rehabilitation background recommended.
• Strong customer service and marketing skills required.
• Possesses qualities such as positive attitude, excellent interpersonal skills, good communication skills (oral and written), highly organized, excellent follow-through.
• Requires self-motivation, independent learning, and resourcefulness to build and grow referral partners.
• Ability to understand clinical-medical course, as well as navigate and document within electronic medical record.

Minimum Education Level:

• Bachelors or associates degree in a Nursing, Physical, Occupational, or Speech therapy related field

Minimum Licensure Requirements:

• Current Illinois RN/LPN, OT/COTA, PT/PTA or similar preferred-license required.

Minimum Work Experience:

• 3 Years minimally working in a nursing or therapy within an inpatient setting