Logistics Operation:

Organizes and handles a variety of logistics issues in a Product environment. Duties involve but are not limited to Customer support, supply chain coordination, import-export licensing, shipment of products, transportation and third-party Logistics management. Participates in process/rating improvement efforts. Assists in developing logistics plans and procedures.

• Importation/ Exportation experience/knowledge
• HS code classification / Customs element collection experience/knowledge
• Logistics experience/knowledge in 3rd party warehousing(WMS), international & domestic transportation,
• Fluent in both writing and oral English
• Project experience to drive cross functional team to achieve project target
• Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.
• May coordinate with the suppliers the scheduling of orders subject to critical delivery dates as required.
• May review orders for conformance to import & export control and take required action.
• Order Fulfillment experience is a plus.
• Other tasks assigned by Manager.

Order-processing for Spare Parts:

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing. Duties include:

• Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.
• Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
• Updates databases with status of returned materials issues and accounts for returns inventory
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules