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Summary
The General Manager manages the overall financial, operational and employee aspects of multiple accounts. This individual is responsible for the profitable retention and growth of business within his/her span of control (multiple accounts), while ensuring that financial, employee, safety and customer satisfaction goals are met.

Essential Functions

• Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback. disciplinary actions. Warning Documentation (performance/disciplinary reviews). Performance Improvement Plans for CLS. Identify situations that needs to be elevated to the director.

• Developing direct and indirect reports. Relevant HR Skills Training information. Providing on-going employee feedback. Conducting quality and effective selection of qualified personnel. Maintaining corrective staffing levels to avoid unnecessary use of outside labor.

• Creating location processes and maintaining SCLM. Cross-training of CLS and CLC.

• Customer satisfaction/problem resolution. Review of KPI tracking and improvement. Ensure that all staff is trained in Transportation/Distribution Management.

• Improve employee retention. Reduce number of accidents against previous year. Ensure that unnecessary overtime is reviewed and reduced. Collision/Team Safety Reporting follow up with LM. Supervisor First Report of Injury reporting follow up with LM.

• Recommend location process initiation and/or improvement and assign responsibility to CLC/CLS. Conduct on-going self-audits of location processes and individual accountabilities.

• SOX invoice reconciliation to FFM designee (if highest level at account). SOX revenue recognition preparation FFM designee (if highest level at account). Invoice to customer.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrated project management and facilitation skills

• Strong oral and written communications skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detailed oriented with excellent follow-up practices

• Knowledge of truck brokerage advanced preferred

• RD/Logistics/Transportation industry advanced required

• Ryder Safety Programs advanced required

• Ryder Financial Reporting and accounting procedures (Walker) intermediate required

• Basic PC skills (Microsoft Office) intermediate required

• RD2000 computer system advanced required

• Ryder products & services advanced required

• Ryder sales process advanced required

• Ryder pricing models advanced required

Qualifications

• Bachelor's degree in business, logistics, supply chain or an additional two (2) years of relevant work experience required

• Master's degree in related field preferred

• Five (5) years or more relevant experience in supply chain, logistics, warehouse or industry related field required

• Five (5) years or more managing, leading and developing direct reports preferred

• Five (5) years or more managing large multi-level teams required

• Three (3) years or more demonstrated experience in developing and implementing complete logistics solutions and project management skills required

• Three (3) years or more prior experience in leading teams in a LEAN work environment preferred

• Three (3) years or more Profit & Loss responsibility preferred

• One (1) year or more customer interaction required

• One (1) year or more managing customer KPIs required

• Some sales experience preferred

• Some multi-client experience preferred

• Knowledge of truck brokerage advanced preferred

• RD/Logistics/Transportation industry. advanced required

• Ryder Safety Programs advanced required

• Ryder Financial Reporting and accounting procedures (Walker) intermediate required

• Basic PC skills (Microsoft Office) intermediate required

• RD2000 computer system advanced required

• Ryder products & services advanced required

• Ryder sales process advanced required

• Ryder pricing models advanced required

DOT Regulated
No

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Job Category

Logistics

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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