Posted:
11/4/2024, 4:00:00 PM
Location(s):
Illinois, United States ⋅ Texas, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.’
We are seeking a highly skilled Clinical Applications Specialist to join our dynamic team. This role is crucial in ensuring effective clinical support and training within our clinical systems environment. The Clinical Applications Specialist will play a pivotal role in providing timely support for help desk tickets, training clinical staff, and implementing new applications related to clinical applications. The position requires a deep understanding of Athena Health EMR and an eagerness to learn and adapt to our ecosystem of clinical applications integrated with Athena.
This is a remote role, based in Chicago / Dallas-Fort Worth / Atlanta areas, with the ability to travel to offices throughout Geode’s network of offices throughout the United States.
Responsibilities
Drive prompt resolution of Help Desk tickets related to clinical applications.
Troubleshoot issues, provide solutions, and escalate complex problems as needed.
Document and maintain detailed records of support tickets and resolutions.
Conduct in-person training sessions for clinical staff on the effective utilization of athenaHealth EMR, and other integrated clinical applications.
Provide ongoing education and support to ensure staff proficiency and efficiency in utilizing clinical systems.
Collaborate with internal teams to implement athenaHealth EMR and other clinical applications in new offices.
Ensure seamless integration of new applications with existing systems.
Conduct thorough testing and validation of new applications to guarantee optimal functionality and user experience.
Qualifications
2+ years of hands-on experience with athenaHealth EMR.
Ideal candidate will have experience with one or more of the following: support ticketing systems (i.e. Zoho Desk), check-in software (i.e. Epion, Phreesia, Qure4u), telehealth software (Doxy, Zoom Health).
Proficient in troubleshooting clinical application issues and providing timely resolutions.
Strong communication and interpersonal skills.
Ability to effectively train and support clinical staff.
Experience in developing training materials and conducting training sessions preferred.
Ability to adapt to a dynamic environment and quickly learn new clinical applications.
Passion for and ability to drive clinical best practices in a cross-functional setting
Willingness to travel up to 25% of the time between office locations.
At Geode Health, we offer:
Why work for Geode Health?
At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us as www.geodehealth.com
Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
Website: https://geodehealth.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 11-50
Year Founded: 2021
IPO Status: Private
Industries: Health Care ⋅ Mental Health